ISO 10018 in FDIS status
ISO 10018 is designed to encourage harmonization of the divergent complaints handling processes practised in different countries and by different businesses worldwide. A common and internationally accepted ISO International Standard will provide a uniform set of guidelines to ensure consist treatment of complaints irrespective of where the transaction takes place.
ISO 10018 is designed to encourage harmonization of the divergent complaints handling processes practised in different countries and by different businesses worldwide. A common and internationally accepted ISO International Standard will provide a uniform set of guidelines to ensure consist treatment of complaints irrespective of where the transaction takes place.
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