ISO Motivators - Ideas for visual aids throughout the plant

[JaneB]

Contrary to many others, I quite like posters and other aids.

I think it's a personal preference - some people like 'em, some don't. Only you know your organisation and whether it's going to help or not.

For example, in one client workplace, we needed to get a turnaround in attitude, and one of the tools we used was posters with quotes that resonated with the people there, such as some of the following:

"Does experience help? NO! Not if we are doing the wrong things." W.E. Deming

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Most people spend more time and energy going around problems than in trying to solve them. -- Henry Ford

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Excellent firms don't believe in excellence - only in constant improvement and constant change. -- Tom Peters

You get the idea. It was also supported by discussions, feedback, regular sessions at toolbox and other meetings, etc etc. In other words, not just a bunch of posters.

Anything that gets people's attention, gets them thinking is good, IMO.

Big proviso though: the 'talk' has to be 'walked' as well. ie, if your top management isn't really behind it, then any quotes, posters, aids etc are just more empty words. And nothing breeds cynicism and buy-out faster.

 

[psyched1]

I have had a great deal of success of handing out business cards with the company Quality Policy. Its always neat to see an employee fish it out of their wallet during audits.

I'm not big on slogans for quality but I like graphs on how we are doing.

I also use a Customer Complaint Board titled "the Wall of Shame" by employees. No one wants to see product they produced siting there for a week. I don't put names associated with the defect. I get some really great discussions by the board. Once a defect goes on the board the employees come looking for me to see if they made the error. I find I get responses quicker from the source rather than waiting for Prod Management to complete a Corrective Actions.

 

[Marc]

I dislike slogans too. I think that motivation starts with the "what" and ends with the "why it matters".

I like the idea of putting up a poster listing a 5S, process improvement or round table project and a short description of the benefits to the people it impacts. Thsi raises awareness and gives people a reason to take pride in doing that ISO thing - not because it was ISO, but because it was the right thing to do.

Caution! Be aware of the Cinderellas who do not get shown off this way. I have never seen an organization without some member or group that feels unappreciated. Find them and address that with personal facilitation and support.

I totally agree!

Relax? Relax? You want us to RELAX? We can't RELAX!

Listen, we wait here, at our pc's like tightly coiled springs waiting to answer people's questions, to give our opinions, to bring our experience to play, to ponitificate even.......for the greater good of our fellow implementors, auditors and documentors......to assist in improving the lot of the Quality professionals and organizations they represent.....

AND YOU WANT US TO RELAX................??????

Andy couldn'r relax and finally "Moved On", but he was a treasure chest of information here over the years and I know everyone here misses him.

 

[Ninja]

Andy couldn'r relax and finally "Moved On", but he was a treasure chest of information here over the years and I know everyone here misses him.

Andy moved on? Very sorry to hear that. We had a good "dynamic tension" based typically on "combative agreement". I've missed him and am sorry to hear that I must continue to...

For me, I prefer demotivational posters... despair.com ... the folks I work with tend to be more motivated by seeing the ironic.

 

[Marc]

Andy moved on? Very sorry to hear that. We had a good "dynamic tension" based typically on "combative agreement".

Truth be told, it was me. Andy got mad at me. Because he was a moderator here some months ago I asked him, probably "told" him, to chill with the excessive (my opinion) combativeness. So he asked me to cancel his "account" here, which I did because he asked me to. He is welcome to come back but I doubt that will happen.

 

[QChas]

We had small business card sized magnets made with the Quality Policy and they are placed on every machine in our facility. Then walked through each work area and posted more as needed. In addition, we gave each employee magnets to keep at their tool box or to use to hang up their kids pictures on the refrigerator at home. Repeating the policy word for word ended years ago. Auditors tend to ask if there is a Quality Policy (that's where you point to the magnet) and what does it mean to you. Take advantage of meeting with employees how they support the policy.

 

[tony s]

Also anything you folks can think of. If you have some ideas and/ or examples to help me get started I would be very appreciative.

We used "road maps" where the key activities for preparing for certification or transition to ISO 9001:2015 are marked as we reach them. See attached samples.