Informational ISO/TS 10020:2022 Quality management systems — Organizational change management — Processes

Sidney Vianna

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The purpose of this document is to describe processes for organizational change management (OCM) that can be used by organizations when undertaking any form of OCM. It comprises process descriptions that elaborate the OCM processes.
Since OCM is a key approach to risk-mitigation in organizational development, this document follows a risk-based approach. Risk-based change management is a best-practice approach to strategizing and managing organizational change, as it allows changes to be prioritized and focused on the most important needs and opportunities.
Each process is described using the generic process template provided in ISO/IEC/IEEE 24774:2021, and covers the purpose, outcomes, activities, tasks and information items of each process.
Documentation items to be produced by the OCM processes are provided in Annexes A and B.
Annex C provides a high-level cross-reference between the clauses of this document and the clauses of ISO 9001.
This document aims to provide OCM practitioners with the information required to manage and perform OCM in organizations.

1 Scope
This document specifies processes that can be used to govern, manage and implement organizational change management (OCM) for organizations, projects or smaller activities. It comprises generic process descriptions that describe the OCM processes. Supporting diagrams describing the processes are also provided.
This document is applicable, but not limited, to change sponsors, change agents, change team members and project managers, particularly those responsible for governing, managing and implementing organizational change.
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