ISO/TS 5.6.2.1 - Potential Field Failures on OEMs

G

greeneyedm

Hi everyone,
I need help with better understanding the requirement ISO/TS 5.6.2.1.
I'm a fresh in this "topic". We are direct supplier to OEM's.
If we consider the actual field failures - we consider the warranty claims from the final user (the person who drives the car).
If we consider the potential field failures - we consider all field failures from FMEA which can have impact of the final user (not OEM's)?
Am I right?
Please, help me to better understand this requirement.
 
Sidney Vianna

Sidney Vianna

Post Responsibly
Leader
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Re: ISO/TS 5.6.2.1 - potential field failures

Just scroll down to the bottom of the page and you will find five other threads on this topic.
 
G

greeneyedm

Re: ISO/TS 5.6.2.1 - potential field failures

Yes, I have read all post concerning this point but it don't dispel my doubts:eek:
 
Stijloor

Stijloor

Leader
Super Moderator
Re: ISO/TS 5.6.2.1 - potential field failures

greeneyedm said:
Hi everyone,
I need help with better understanding the requirement ISO/TS 5.6.2.1.
I'm a fresh in this "topic". We are direct supplier to OEM's.
If we consider the actual field failures - we consider the warranty claims from the final user (the person who drives the car).
If we consider the potential field failures - we consider all field failures from FMEA which can have impact of the final user (not OEM's)?
Am I right?
Please, help me to better understand this requirement.
Click to expand...

Yes. When potential field failures are discovered as a result of your dFMEA and pFMEA process, they need to be escalated for Management Review. The purpose is management awareness and that management provides the necessary resources to mitigate those risks.

Hope this helps.
 
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