ISO10002:2004 (Guidelines for Handling Customer Complaints) Self Assessment Checklist

V

volume001

#1
hello people, do you have a checklist for ISO 10002 self assesment?

thank you.
 
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Sidney Vianna

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#4
Re: ISO10002:2004 (Guidelines for Handling Customer Complaints) Self Assessment Check

I need ISO 10002 - Quality Management - Customer Satisfaction Certification full
Audit checklist....

Have Anyone ???????????????

Give me.........
Please note that ISO 10002 is not meant for certification purposes. The standard itself stipulates it, despite the fact that a number of organizations have "attained" certification.

If you look at the sidebar here at The Cove, you will see that the organization I work for has recently introduced an assessment protocol against the 4 ISO Standards dealing with Customer Satisfaction Management. I was one of an international team of 6 people developing the assessment protocol against the 4 ISO CSM Guidance documents. I can attest that, when you develop an assessment tool to capture degree of fulfillment against a guidance, it is not the same thing as a checklist against readily auditable requirements.
 

harry

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#5
Re: ISO10002:2004 (Guidelines for Handling Customer Complaints) Self Assessment Check

................... I want full checklist file for ISO Audit 10002 - Quality Management - Customer Satisfaction Certification. ...................
Please note that ISO 10002 is not meant for certification purposes. ..............................
1. Just to reiterate, ISO 10002 is not meant for certification purpose because there aren't any requirements - from which any checklist can be derived and that is the reason there isn't such a checklist here.

2. There are parties offering such a service. It is best that you liaise with them to get a copy (may be proprietary).
 
E

EngyKhamis

#6
Re: ISO10002:2004 (Guidelines for Handling Customer Complaints) Self Assessment Check

Thank you so much for the checklist it is really helpful
 
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