ISO9001:2000 Expectations - How do I sell ISO9001:2000 to the Top Management?

[Raffy]

Hi everyone,

How do I sell ISO9001:2000 to the Top Management? What is the expectations? Requirements? Benefit? :KOed:
What is the value of getting certified if the customer that we have don't even bother whether were certified or not?

Any feedback would be appreciated.

Thanks in advance.

Best regards,
Raffy

 

[CarolX]

Hi Raffy,

Why do you want to persue registration if your customers are not asking for it? Just implement the best system that works for your company.

Carol X

 

[Mike S.]

Raffy,

I am kinda surprized you did not get a flood of opinions on this one. Perhaps because the issue has been discussed before and with a search you might be able to find much discussion on this topic.

Anyway, here are a few of my opinions:

Any QMS (or MS) is just a tool -- a means to an end, like control charts or histograms are tools in the quality practitioner's toolbox. Assuming there is a job needing done, pick the tool you think is most appropriate to your unique situation, try it, and see if it works.

ISO 9001:2000 is just one possible tool you could use if the job is to develop and implement a good QMS. ISO 9001:1994, MIL-STD-45208A, MIL-Q-9858, ISO 9004:2000, and others are other possible options for you to choose from. Or you can make up your own, using parts of various 'standards" and your own inventions as you see fit. Your company needs to look over the options and decide. What goals are you expecting to achieve by having a QMS, and which method do you think will best help you achieve those goals most efficiently? There is no one correct answer for everyone IMO.

If you should decide to go the ISO 9001:2000 route, only your company can decide if the costs of certification are worth it or if “compliance” is adequate.

Hope this helped some -- if not write back and let us know.

 

[db]

If you should decide to go the ISO 9001:2000 route, only your company can decide if the costs of certification are worth it or if “compliance” is adequate.

I have a Client that wanted the discipline of compliance without the cost of registration. They are going to try it on their own, and perhaps bring in an outside auditor (probably me) to audit in the future to check up on them. If they still can't seem to maintain the discipline, then they might want to register for ensurance.

They have a problem with long-term follow through, and they know it.

 

[Mike S.]

db,

So your client thinks they need someone (an outside 3rd party of some type) to provide discipline for them since they don't have enough? While I understand this, in a way I am kinda put-off by it. If they REALLY want to do something that they REALLY believe will help the business, why do they need someone from the outside to essentially force them to do it? Maybe it is the corporate equivalent to the person who hires a personal trainer to make them exercise because otherwise they wouldn't do it? I guess it is better than not doing it at all -- at least they admit their weakness.

 

[db]

Maybe it is the corporate equivalent to the person who hires a personal trainer to make them exercise because otherwise they wouldn't do it? I guess it is better than not doing it at all -- at least they admit their weakness.

Exactly! They recognize that this weakness has cost them in the past and feel it might take a while before they are confident that they won't go back to their old ways.

Ya know, I do need to shed a pound or two, perhaps I need to gain some "outside accoutablitlity".

 

[Aaron Lupo]

Re: ISO9001:2000 Expectations

Raffy said:

Hi everyone,

How do I sell ISO9001:2000 to the Top Management? What is the expectations? Requirements? Benefit? :KOed:
What is the value of getting certified if the customer that we have don't even bother whether were certified or not?

Any feedback would be appreciated.

Thanks in advance.

Best regards,
Raffy

You can't sell ISO to your Top Management if there is no reason to. Can your company benefit from implementing an ISO system sure it can, do you need to get a certificate heck no, ca you tell your customers you are compliant wit it yes, if you feel that you have implemented a system that meets the intent of the standard. You need to do what is best for your company as was stated by others.

 

[Claes Gefvenberg]

I would think that the best way to sell it would be as a tool for improvement... Mainly because you would be telling the truth.

It is an improvement tool if used right.

/Claes