ISO9001:2000 Quality Work Instructions & Forms - Seeking Templates and Examples

[Wes Bucey]

I understand your meaning. I need to establish quality system in my company. I am searching in internet to find templates of quality manual, procedure and work instruction based on ISO9001:2000 to help to set up the system faster. Especially of work instruction, I need some example or template to help me to tailor-make one for my customer services company.

You miss my meaning.
Please read this whole thread
https://elsmar.com/elsmarqualityforum/threads/4866/
then come back here and ask your question again. I have a hunch you may phrase it differently.

My point is, start with the process your company actually uses. Compare what you currently do, item by item, with the requirements of the Standard. This is called a Gap Analysis (search that term here in the Cove.)

Once you have a Gap Analysis, you can upgrade any specific processes which do not seem to meet the requirements of the Standard. You might want to engage the help of a QUALIFIED outside consultant to help you go through the Gap Analysis process. (lots of consultants are not QUALIFIED)

Once your quality management system is upgraded to meet the Standard,

1. You create a Manual which says, "This is our plan and we follow it!"
2. Then, you create Procedures which say, "This is how we carry out our plan!"
3. Finally, you create Work Instructions which say, "This is how we carry out our Procedures."

You may be one of the lucky ones who can get the Quality Manual down to four pages. It may take you 80 pages. The important thing is the manual reflects what your organization actually plans to do, not what some "generic" company plans to do.

 

[Cari Spears]

Allison, Wes is correct. You will find numerous threads discussing the pitfalls of using templates or what we like to refer to as canned documents and "insert company name here" stuff.

I hope that I'm not giving you the wrong idea by offering my internal document control procedure for your review. You can see how we have chosen to control our documents. I'm hoping it will give you some ideas, but what works for us, may not work for your. For example, our work instruction is most commonly a print with a router - I have a different procedure for controlling engineering drawings. This may not be the case at your organization.

I did as Wes suggested. I went around and talked to everyone and wrote down what we do - the good, the bad and the ugly. Then I compared that to the shalls in the standard, I also looked for suggestions/ideas in ISO9004 - and we filled in the gaps.

Good luck!!

 

[AllanJ]

If I may add to this discussion. By all means look at templates for ideas. But make sure the actual layout is fit for purpose for your business' needs, its particular market and desired methods/ systems/ processes. Your company is probably like most others in that it faces tough competition. What helps for a secure future is for your management to consider carefully how it might enhance its systems/ processes et al so as to get an advantage of some kind over the competitors. The best, of course, is when you can develop a franchise which commands and deserves some pricing power, as distinct from being like others populating a commodity market in which margins are slim.And remember, layout and content are two entirely separate matters.

So, by all means look at others' work - call it "Benchmarking", searching for "best practice" or whatever. But beware taking the seemingly quick and dirty approach of copying/ plagiarisation. You may find that is the most expensive root in the end.

In developing your doc control (though as I argued in my book, "Management Audits", I prefer to deal with "information" control) and other systems go back to your management with some ideas but make them really aware that in taking a bit more time to really get back to basics on how they want the business to run, consistent with the corporate strategy, they have a significant opportunity to avoid avoidable costs and improve competitiveness. Your documents (information) must be controlled to serve your business: your business must not serve your documents.

 

[Allison]

Russ,

I would appreciate a copy of your work instructions template for reference.

 

[RoxaneB]

I would appreciate a copy of your work instructions template for reference.

Allison, like my fellow Covers have strongly suggested, doing a search here on the Cove for documented procedures and their format/structure will show you that there is no one agreed-upon template for documentation...be it a Quality Manual, Procedure or Work Instruction.

We in the Cove have discussed software packages that we use and the good and bad points to our software.

If you purchase a software package, it comes with a template for your documentation. Asking us here for a copy of what we use becomes meaningless if your organization decides to purchase a document control software package.

 

[qualitygoddess - 2010]

I understand your meaning. I need to establish quality system in my company. I am searching in internet to find templates of quality manual, procedure and work instruction based on ISO9001:2000 to help to set up the system faster. Especially of work instruction, I need some example or template to help me to tailor-make one for my customer services company.

Just a suggestion: go to www.isospecialists.com. This set of documents may help you.

I have to reiterate what other esteemed colleagues have said -- you have to write your instructions, procedures and manual to FIT YOUR UNIQUE COMPANY! Do not be taken in by consulting firms that promise you a pre-set package of documents. ISO in 3 months, or any other promise like that. I always advocate use of the country's ISO member body as a reference. www.iso.ch. I also always recommend a thorough gap analysis -- a comparison of what your company has vs. what the standard requires. You can do this yourself, with all the checklists that are out there these days, or you can hire a reputable consulting firm (sorry, can't make it to HK ).

Best of luck.

--Jodi

 

[Wes Bucey]

I also always recommend a thorough gap analysis -- a comparison of what your company has vs. what the standard requires. You can do this yourself, with all the checklists that are out there these days, or you can hire a reputable consulting firm (sorry, can't make it to HK

).

Best of luck.

--Jodi

I CAN make it to Hong Kong. You could probably afford my fees and airfare, but not my expenses of dining at some of the fabulous waterfront restaurants in HK!

 

[Russ]

Work Instruction Template


Sorry it took me so long to get this posted. It's what we use and it works for us.

 

[ralphsulser]

Here is a typical work instruction we use

 

[ddunn]

This is what we use.