Informational ISO9001:2015 Process Interactions

[armani]

Usually:

Internal: Department or Job Title

External: Customers, Suppliers, Regulator

Oh, now I see....I was misunderstood.
I mean suppliers according to 8.4 (for externally provided processes) - former externalized processes...

 

[Jen Kirley]

I have seen outsourced processes, for example warehouse and distribution, shown on the same map but they were highlighted in some way: dotted line or colored border, the text box itself displayed in some color like yellow, or grouping them in a specific area on the map. In all cases there was a legend or specific statement that these were outsourced processes.

 

[John Broomfield]

Provided this diagram accurately reflects the reality of your organization, no problem.

I could not see maintenance of facilities and equipment, training for awareness and competence or the inputs to which your organization’s work adds value. Normally: materials, sub-assemblies, data/information, people etc...

And you say activities when you may mean processes. As a guide activities tend to happen in one department whereas processes involve more than one department. All activities tend to belong to a bigger process.

 

[lnk15]

These three concepts together form an integral part of the ISO 9001:2015 standard. Risks that may impact on objectives and results must be addressed by the management system. Risk-based thinking is used throughout the process approach to:

• Decide how risk (positive or negative) is addressed in establishing the processes to improve process outputs and prevent undesirable results
• Define the extent of process planning and controls needed (based on risk)
• Improve the effectiveness of the quality management system
• Maintain and manage a system that inherently addresses risk and meets objectives