Ron Rompen
Trusted Information Resource
I agree with Jim regarding the bafflegab........I read it twice, and still can't really get much sense out of it. The additional information by the OP (the SAME nonconformances were found on the second audit) is definitely a red flag, however. This does indicate that the Corrective Action Process is not functioning properly - I don't know if I would have issued a major against the CA process without having actually done the audit myself, but I would definitely have considered it.