IT Feedback form example wanted

F

farhanusm - 2009

#1
Dear Expert
We are the part of IT department of our company we want to evaluate ourself from other department , so can anyone provide me the sample form so that we can get a feedback from other department of the company
Regards
 
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Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#2
Re: IT Feedback form

Good morning,

A customer service feedback form can be generic in nature, or specific to the types of services you provide. I suspect you would be interested in a form similar to this example.

I encourage you to include sections for comments, as the example does. This offers the opportunity to understand precisely what can be improved, and provides a basis for further inquiry.
 
F

farhanusm - 2009

#3
Re: IT Feedback form

Dear
we need to review ourself from other department in the company so that we can judge our capabilities and can find our weak areas so that we can improve ourself for that i need a template or feedback form . I am from technology background so i need help in this regard
 

Stijloor

Staff member
Super Moderator
#4
Re: IT Feedback form

Dear
we need to review ourself from other department in the company so that we can judge our capabilities and can find our weak areas so that we can improve ourself for that i need a template or feedback form . I am from technology background so i need help in this regard
Why don't you go talk to your internal customers personally and record their feedback? Much more personal, immediate and direct. We bombard folks with too much paperwork and too many emails already....

Stijloor.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#5
Re: IT Feedback form

I like Stijloor's idea. :applause: There is nothing that can replace personal discourse. Truly, few people return feedback forms and most data are less than complete.

However, there are some aspects to keep in mind:

1) Keep calm. If the customer is agitated, ask for the reasons why in specific terms that can be addressed to resolve the problem. Do not allow a customer interaction to be initiated by an IT person who will meet criticism with denial or argument. Effective two-way communication skills are important.

2) Be specific about what you want to learn, and ask the questions in simple terms. Were we prompt? Did we resolve the issue the first time? Were the IT service personnel courteous?

3) Take the data and make improvements that keep issues from happening, not just improve effectiveness in resolving them. Customers do notice when this is happening.

4) Do some follow up, perhaps six months later, to be sure the customer has not given up and is "just dealing with" the problem.

I hope this helps!
 
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