It is fair and legal to let a customer to make an assessment audit based on other cus

luciano

Involved - Posts
#1
Dear all
I am working in a company which are first their for 2 very different customers (form different countries).
For 1 customer the SOP was years ago. For the second customer the SOP will be over few months. We are producing the same type of products for both of them (of course different specifications, requirements; but the same family of products.)
To be approved as a supplier the second customer have to make an assessment audit in our plant and he want to see the production line of the first customer (because his production line are still in construction phase and it’s not in house and the production process is not in place.)
We had explained that it is not possible, because it is other customer and it’s not fair to do this.
The reply was this: If you do not let us to make an audit on other production line I may consider that you fail the audit.
Probably they are satisfied to make an audit not on similar products, but is this fair for the let them to make an audit to other customer process?
How should I handle with this ?
Thank you very much for your support
God bless you.
 
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Kales Veggie

People: The Vital Few
#2
Re: It is fair and legal to let a customer to make an assessment audit based on other

You have to work with your second customer and find a compromise.

I have done 2nd party audits at a suppliers that are in the same situation as you are. We came to the agreement that I could audit the other customer's line, but could not take any documentation with me and some of the documentation that I used during the audit had areas that were "whited out", so that I could not see the actual dimensions, material specs and performance measurements.

You have to be very careful with sharing proprietary information.
 

Stijloor

Staff member
Super Moderator
#3
Re: It is fair and legal to let a customer to make an assessment audit based on other

Kales Veggie is correct. ISO/TS 16949:2002, clause 7.1.3 spells out requirements for confidentiality. You may want to point this out in conversations with the customer.

Stijloor.
 
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