I've Been Asked to Produce an Idiots Guide to ISO9001

A

AndyU

#1
Idiots guide to ISO9001

I've been asked to produce a very short 'idiots' guide to ISO9001 for the operators, things like ' what is ISO9001', 'How does it effect me' and ' why do we need it'
Does anyone have such a thing?

:bigwave:
 
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B

BadgerMan

#2
From our new employee orientation materials:

What Is ISO?

ISO - International Organization for Standardization.

ISO is based in Geneva and composed of more than
100 member countries, each having a single vote.

The American National Standards Institute (ANSI), is the United States representative to ISO.

ISO’s objective is to create common standards worldwide.
The ISO Series Standards were released in 1987 and last revised in 2000.

What Is ISO 9001?

The ISO 9001 standard describes the minimum requirements an organization needs to have in place for a Quality Management System.

A Quality Management System is the organizational structure, responsibilities, processes, procedures, activities, capabilities, and resources that are needed to ensure that production and services satisfy requirements or implied needs.

An organization becomes certified to the ISO 9001 standard by developing, documenting, and effectively implementing their quality system to meet the requirements of the standard and then successfully completing an audit by a third party registrar.

What Is your Role?

Every employee plays an important part. Your role in assuring compliance with ISO 9001 may include:

Helping to define where written procedures and/or work instructions are necessary or beneficial.

Defining and documenting the proper procedures and work instructions to provide correct, complete, and consistent ways to perform work and maintain high levels of quality.

Following the quality management system documentation once it is approved and implemented.

Maintaining complete and accurate records.

Educate and guide others to use the ISO 9001 Quality Management System correctly.

Identify ways to improve the ISO 9001 Quality Management System.

Suggest ideas for process and quality improvement.

Participate in Internal Quality Audits, answer questions honestly, and provide information which can help improve our Quality Management System.

Understand the Quality Policy, related objectives, and how you contribute to them.




Ctrl c and Ctrl v into Powerpoint and you're done! Three or four slides, short and sweet! :D
 

Mike S.

Happy to be Alive
Trusted Information Resource
#3
AndyU said:
I've been asked to produce a very short 'idiots' guide to ISO9001 for the operators, things like ' what is ISO9001', 'How does it effect me' and ' why do we need it'
Does anyone have such a thing?

:bigwave:
Are you already ISO certified, or in the process of obtaining certification, self-declared, or just thinking about it? What is your personal knowledge level regarding ISO? These factors might have some effect on your guide's content.
 
I

Ingeniero1

#4
Andy,

What I wrote for our internal use is very similar to what BadgerMan already posted, and it worked, so I won't be redundant.

May I, however, suggest that you skip the IDIOT :bonk:part in the title?

Since the first of those books came out over a dozen years ago, perhaps it was the "Idiots Guide to DOS", or maybe to Windows, I always wondered :confused: why anyone would patronize any book with such a title. But they surely have been successful.

When a child does something wrong, he/she will be more motivated to learn if a parent, instead of saying, "That's a dumb thing to do, are you an idiot?" will say, "No, that is the wrong way to do it, be smart and do it this way." ;)

Call it "Quick Guide to ISO 9001:2000" or "ISO 9001:2000 for the Busy Person", or even "Smarty-Pants Guide to ISO 9001:2000", but don't suggest that your people are idiots! (chuckle)

Alex
 
L

Laura M

#5
I agree with most of the above - depends on the culture of the company on the "idiots" thing. Reminds me of after a 'discussion' over my (lack of) golf game, my husband brought home the helpful "Golf for Dummies" I leave the rest to your imagination.... For some reason he only saw the humor in it. :mad:

Back to topic - I have create similar laminated pocket cards. I would not just say "know the Quality Policy" but have it on the card.

Also I've included that audits are every 6 months (or year) and reference internal audits as self checks.

If at all possible - rather the "know where the work instructions are" I've stated "All work instructions are located...." Also "how to know if your gages are calibrated."

You may also want to include why your company is pursuing ISO and the specific quality objectives.
 
G

Greg B

#6
Power Point Presentation

AndyU said:
I've been asked to produce a very short 'idiots' guide to ISO9001 for the operators, things like ' what is ISO9001', 'How does it effect me' and ' why do we need it'
Does anyone have such a thing?

:bigwave:
Andy,
Below is a thread that asked exactly the same question.

http://elsmar.com/Forums/showthread.php?t=7007

This is my post with a 'Power Point' presentation of my old Quality Lesson (I have since changed it but it now contains some business sensitive info)

http://elsmar.com/Forums/showpost.php?p=59499&postcount=5.

I hope it helps

Greg B
 
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W

WALLACE

#7
ISO 9001 simplified

I recently helped to produce a small in-house booklet called ISO9001 simplified.
We used very clear and simplified language to communicate a generic understanding of the standard and its implication for the workers who were viewing the small booklet.
I can't post the booklet due to it being proprietory information.
The booklet was formed through a couple of brainstorming sessions that included select staff and labour employees.
I used a mapping program to design the format of the information.
Attached is an example of a cover page for a booklet.
Wallace.
 

Attachments

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A

AndyU

#8
I have no intention of using Idiot in any part of the text or tittle, it was a phrase to indicate I wanted a simple and quick guide I could easily print or present to small groups as part of their induction course into the company.
I know where you are coming from but I didn't intend to use the phrase.

Cheers :eek:
 
Last edited by a moderator:
A

AndyU

#9
Yes we are already certified, the company I have joined ( Jan this year ) are pulling their socks up regarding the whole ISO9001 / ISO14001 way of thinking, hence my position. The idea is mine to help spread the idea of 9001 and how effects the workforce from the MD to the Agency worker, Just to sow the seed into peoples minds so they possibly start to ask questions.
Thanks for the input.

Andy
 

RoxaneB

Super Moderator
Super Moderator
#10
Laura M said:
I agree with most of the above - depends on the culture of the company on the "idiots" thing. Reminds me of after a 'discussion' over my (lack of) golf game, my husband brought home the helpful "Golf for Dummies" I leave the rest to your imagination.... For some reason he only saw the humor in it.
Had something similar happen to me with the same book. So, I expressed my undying thanks, went out into the back yard to relax and brought the book with me. Made a detour into the garage where I grabbed my favourite club - for some reason, the pitching wedge drives the ball further than any club for me. Marched back into the back yard, dropped the book, yelled "Four!", and promptly swiped at it. Didn't go as far as a ball, but the point was made. :D

Laura M said:
Back to topic - I have create similar laminated pocket cards. I would not just say "know the Quality Policy" but have it on the card.
Sounds like flash cards...those things teachers use in grade school. Or are these cards for them to carry around? We also have cards, though, with our QP on it, Vision, Mission and Values...same size as a credit card...too bad I can't use it when I need gas!

Laura M said:
Also I've included that audits are every 6 months (or year) and reference internal audits as self checks.
Our audits, even if the QP isn't on the scope, ask the question "What does the QP mean to you?" or "How you impact Quality?" Our guys understand now...they're really good with this and many have taken it to heart. I feel so much pride in our employees when an auditor or even a Customer asks them about Quality. The guys love to show what they do and even understand how their job specifically impacts that particular Customer's product!

Laura M said:
If at all possible - rather the "know where the work instructions are" I've stated "All work instructions are located...." Also "how to know if your gages are calibrated."
:agree1: Good job! I follow a similar line of questions.

Laura M said:
You may also want to include why your company is pursuing ISO and the specific quality objectives.
I guess this was getting back to the introduction portion. Like many people here, I have a PowerPoint presentation that introduces ISO 9000 and how it impacts our organization. For the transition, I had articles put into our Company newsletter, updates posted around the facility, and went out on the floor and actually talked to people!

Another thing that has just been implemented is teaching a "game" to our Supervisors and up. We have been using many tools as part of of BMS for years now and we use them quite well. This "game" shows how all of the tools interconnect. There are five levels to the game and every other month or so, I'll teach them an additional level.

Make ISO fun! It's not that hard to do...just finished teaching an Internal Auditor class (Group 1 of 5). And for people who had gone through my training on the old Standard, they said that I made the new Standard much more entertaining and they got a lot more out of the class than what they did before. It is possible!
 
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