Japanese companies don?t adopt SIX SIGMA / ISO - Still they are leading in Quality

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#41
Re: Japanese companies don’t adopt SIX SIGMA / ISO - Still they are leading in Qualit

If you ask 6S practitioners for a review of failures, you might not get a response that candidly represents the method's risks. Admitting such a thing, IMO, would be outside the 6S credo.

The 1.5 shift, as Jim pointed out, is a big contributor to that risk of fact. It looks like a sleight of hand to purists like me. But it's accepted methodology for 6S. Why would they need to allow that shift if the method is so sound by itself?

Privately contact Bev if you want some practical testimonials. I've been introduced to her program. I believe it is not hype, and it did not seem to resemble a talent show or magic act.

As for customer satisfaction, you are correct that it's challenging and important. However, I want to caution anyone reading that Six Sigma is not in itself a durable customer satisfaction strategy. Its design is in breakthrough projects, which can be okay if you need a pinpoint focus on serious local issues. However, nothing beats a well designed and supported customer service program with personnel empowered to take prompt action and followup to make it clear to the customer--and the service provider--that the organization is serious. When we talk about ROI, that can trump a money-driven 6S project in getting, and maintaining market share. :2cents:
 
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Geoff Withnell

#42
Re: Japanese companies don’t adopt SIX SIGMA / ISO - Still they are leading in Qualit

<snip>
As for customer satisfaction, you are correct that it's challenging and important. However, I want to caution anyone reading that Six Sigma is not in itself a durable customer satisfaction strategy. Its design is in breakthrough projects, which can be okay if you need a pinpoint focus on serious local issues. However, nothing beats a well designed and supported customer service program with personnel empowered to take prompt action and followup to make it clear to the customer--and the service provider--that the organization is serious. When we talk about ROI, that can trump a money-driven 6S project in getting, and maintaining market share. :2cents:

:applause::thanks::agree1:

Very well put!

Geoff Withnell
 
S

sridharafep

#43
Re: Japanese companies don’t adopt SIX SIGMA / ISO - Still they are leading in Qualit

true

sridhar
 

Stijloor

Staff member
Super Moderator
#44
Re: Japanese companies don’t adopt SIX SIGMA / ISO - Still they are leading in Qualit

However, nothing beats a well designed and supported customer service program with personnel empowered to take prompt action and followup to make it clear to the customer--and the service provider--that the organization is serious. When we talk about ROI, that can trump a money-driven 6S project in getting, and maintaining market share. :2cents:
The following industries should take notice:
  • Airlines
  • Phone companies
  • Credit card companies
  • Insurance companies
I could go on....

Stijloor.
 

Helmut Jilling

Auditor / Consultant
#45
Re: Japanese companies don’t adopt SIX SIGMA / ISO - Still they are leading in Qualit

Yes, but with what degree of accuracy and precision? Maybe a Six Sigma project could be used to help determine the results. :notme:

Wayne

So, I tried to calm the flames, but now I will stir the pot a bit, just for the fun of it.... after all, it's Friday, and I'm heading home early (from the airport...you'll still get home before I do...)

Many of my clients perform at a 5-6 sigma quality level (less than 10ppm). Can they calim to be six sigma after all, even though they don't HAVE a Six Sigma PROGRAM??? :D
 

Randy

Super Moderator
#46
Re: Japanese companies don’t adopt SIX SIGMA / ISO - Still they are leading in Qualit

You guys have totally left out the most important factor when it comes to the Japanese....their historical culture and the influence it still has.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#47
Re: Japanese companies don’t adopt SIX SIGMA / ISO - Still they are leading in Qualit

My opinion is that it will fade away. Unfortunately, it will probably just be replaced with another fad, that will make a small cadre of consultants a lot of press and a lot of money. Seven Tau!
That is catchy. Don't forget to spin with the Lean 7
a few months later.
 
S

sridharafep

#48
Re: Japanese companies don’t adopt SIX SIGMA / ISO - Still they are leading in Qualit

:applause:

Sridhar
 

Stijloor

Staff member
Super Moderator
#49
Re: Japanese companies don’t adopt SIX SIGMA / ISO - Still they are leading in Qualit

You guys have totally left out the most important factor when it comes to the Japanese....their historical culture and the influence it still has.
Randy raises a great point. A "google" search on "Impact of Japanese culture on quality" yielded this. Quite fascinating.

Stijloor.
 

Jim Wynne

Staff member
Admin
#50
Re: Japanese companies don’t adopt SIX SIGMA / ISO - Still they are leading in Qualit

Randy raises a great point. A "google" search on "Impact of Japanese culture on quality" yielded this. Quite fascinating.

Stijloor.
A Cove discussion where I tried to give an example of how mimicking the Japanese without first understanding cultural motivations might have unexpected results.
 
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