KPI risk assessment - Criteria for the given score

#1
Hello All.

I would like to ask your help and thought. I will be update our KPI action plan sheet with a more understandable risk assessment evaluation criteria for the given score. Currently it has an FMEA method S*O*D with a scoring from 1 to 3 for each item. The problem is that the evaulation criteria's for the point is not well defined therefore the process owners has difficulties to conduct the risk assessment part of the action plan when a KPI did not reached the target. What is your opinion how should I determine the evaulation criteria's for the severity, occurrence, detection ?

Thank you for your thoughts if somebody has a good example would be good to share with me.
 
Elsmar Forum Sponsor

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#2
I can understand why you would want to use scoring as a way to decide risk levels, but it is not my favorite because so many things are hard to put a number on - as you have described. Employee satisfaction, customer satisfaction... But there are ways.
I hope this helps.

I am not affiliated with any of the linked organizations.
 

Steve Prevette

Deming Disciple
Staff member
Super Moderator
#4
I would suggest incorporating trending into the KPI score. If the KPI is currently acceptable, but significantly heading in the wrong direction it should pick up some negative factor, while if it was not acceptable, but improving, a positive factor. Also may want to judge the variation, not just is it hitting the target.
 
Thread starter Similar threads Forum Replies Date
E Supply chain main policies ,scope, risk assessments & relavant KPI Supply Chain Security Management Systems 2
D Key Performance Indicators / KPI Review IATF 16949 - Automotive Quality Systems Standard 11
Jim Wynne Most Important Manufacturing KPI, per Oracle Coffee Break and Water Cooler Discussions 3
K FAA Repair Station KPI's AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
V Internal Auditor Competency KPI IATF 16949 - Automotive Quality Systems Standard 15
G Need to change KPI we called NC parts (maximum 3%.) to FTQ (first time quality) IATF 16949 - Automotive Quality Systems Standard 4
V Informational SMMT IATF Oversight - OEM KPI Process IATF 16949 - Automotive Quality Systems Standard 4
GreatNate Where to get a KPI dashboard for QMS processes Quality Tools, Improvement and Analysis 5
qualprod Monitoring of lead time - Good KPI identification? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
qualprod On Time Delivery KPI for sales? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
J Level 3 KPI Excel Template Manufacturing and Related Processes 1
K A way to monitor our Internal Audits as a KPI AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 7
O Identifying KPI for AS9100 8.1.4 - Prevention of Counterfeit Parts - PCB assembly contract manufacturer AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 16
qualprod Criteria to raise a Nonconformance based on KPI values ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 39
Ashok sunder What are the criteria for setting a target KPI value against a quality objective? Benchmarking 7
M QMS Efficiency KPI as a Manager. IATF 16949 - Automotive Quality Systems Standard 7
J KPI Software - Our weakness is in KPI's Manufacturing and Related Processes 7
D KPI's Data for Customer Service AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
S AS9100 Customer KPI Log AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 1
R ISO 9001:2015 - KPI (Key Performance Indicators) vs. Objectives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
J KPI's for AS9100 Cl. 8.2/8.5 - Bids/Contract Review/Order Entry AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 10
K Further Analysis of Departmental KPI (Key Performance Indicator) Statistical Analysis Tools, Techniques and SPC 2
A KPI for Quality Assurance Team in a Service Oriented Industry Service Industry Specific Topics 8
Q Additional KPI to Top Management beside Quality Objectives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
1 KPI Dashboard Template in Excel Format wanted Excel .xls Spreadsheet Templates and Tools 9
Q Is KPI in Process Valid if not supported by Procedures? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
V AS9100 8.2.1 (C) or 9.1.2 (D) Customer Satisfaction - KPI's AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 5
A What KPI's do you use at Shop Floor Level and Team Boards? Quality Tools, Improvement and Analysis 4
W NCR Performance KPI Monitoring in an Industry like Construction Nonconformance and Corrective Action 1
armani Does KPI for Processes need to be correlated with the specific Risks for Processes? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
R Excel Dashboard for Health Safety and Environmental KPI's for Multiple Sites Occupational Health & Safety Management Standards 4
Q Who can Change goals and kpi of top management? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
Q KPI (Key Performance Indicators) for the Audit Process ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 24
L KPI Project help - Business and Management Degree Benchmarking 4
Q KPI's (key performance indicators) for a Print shop ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
A KPI's for Individuals (Employees) Manufacturing and Related Processes 10
V KPI (Key Performance Indicators) in First Article Inspection Lean in Manufacturing and Service Industries 4
P Internal Audit Scope - Company's KPI (Key Performance Indicators) Internal Auditing 7
S KPI for Q&EHS Management System example wanted ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
J KPI for time to close NCs (Nonconformances) Quality Manager and Management Related Issues 17
S Understanding Quality Objectives, Metrics and KPI ISO 13485:2016 - Medical Device Quality Management Systems 15
B Should CAR be issued when the KPI is not achieved ? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
Q Determining Processes, Objectives and KPI's ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
R KPI Review Meetings never discusses previous meeting action plan status Quality Manager and Management Related Issues 5
G Differences between Quality Objectives and Business KPI's ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
K Safety Lead and Lag KPI's Quality Manager and Management Related Issues 5
B Shall issue CAR when KPI fail? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
M KPI (Key Performance Indicators) for a Service Company Benchmarking 1
T KPI, Dashboards and Pre-Assessment Questionnaires question ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
A Quality Objectives 5.4.1 - KPI SOP - ISO 13485 Audit Observations EU Medical Device Regulations 6

Similar threads

Top Bottom