KPI rules for ISO 9001 first certification

John Broomfield

Super Moderator
Hi John,
In my view, effectiveness should translated in a number. KPI is a numerical indication.

Auditors are taught not to express their views but to stick to the requirements instead. Auditees can invent their own definitions of effectiveness (above and beyond the standard) and then the auditor may use these as their audit criteria.

So, as an auditee you are free to make your own requirements but to exceed customer requirements may be a waste.
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