KPI's (Key Performance Indicators) of the Recruitment Service Industry QMS

[debbie135]

Hello everybody!

Another query from me with from the Recruitment sector angle.

Could somebody out there give me any examples of KPI's within this service based industry

The only ones we have are related to sales performance.

Debbie

 

[arin_23]

Re: KPI'S of the QMS

Hello everybody!

Another query from me with from the Recruitment sector angle.

Could somebody out there give me any examples of KPI's within this service based industry

The only ones we have are related to sales performance.

Debbie

Hii!!!

There can be many. Some examples are follows:

1. Lead time required to employ a person after the request is given,
2. Retention of no. of employees supplied,
3.Processing time of resume,
4.Validation of the screening interview process. ( conversion ratio of sucessful canditades after the preliminary screening),
5. No. of CV's offered to the client against a particular enquiry,
6. Lead time in realization of bill from the clients,
7.Reduction in total process cycle time of the employment,
8.Increase in no. of clients,
9.Catering to new divisions / geographical location; etc.


Cheers

Arindam

 

[arin_23]

Re: KPI's of the Recruitment Service Industry QMS

Hello everybody!

Another query from me with from the Recruitment sector angle.

Could somebody out there give me any examples of KPI's within this service based industry

The only ones we have are related to sales performance.

Debbie

four more standard areas where KPI's can be set

1. Payroll process of the associates ( Timely salary, other benifits)
2.Client satisfaction Index
3.Matching clients requirements on preliminary screening process
4.Associate satisfaction index

Cheers


Arindam

 

[JaneB]

Re: KPI's of the Recruitment Service Industry QMS

Client satisfaction is the one I'd put first and foremost! It's a service business.

I'd also look for KPIs to assess the employees view of the process - how satisfied were they with it? Would they recommend this recruiter to others? etc

Focus on what YOU can manage and control. Don't hobble yourself trying to measure anything you can't eg, client's processes.

Comments on others already offered:

1. Lead time required to employ a person after the request is given - usually beyond the control of a recruitment company as it depends on the employer. Better to focus on lead time to provide suitably qualified candidates to potential employer

5. No. of CV's offered to the client against a particular enquiry,
Disagree - as a client, I'd rather have, say, 3 good ones to choose among rather than 6 or 10! That's why I'd employ a recruiter, to help me screen and sift! Quality, not quantity.


6. Lead time in realization of bill from the clients,
Nope. Again, probably beyond recruiters' control - depends on customer process.

8.Increase in no. of clients, Definitely. I'd also add in repeat business & retention of existing

 

[Peveril]

Ratio of hirings to new orders
Ratio of candidates referred to hirings
Speed required to present candidates
Retention level of clients
Ratio of hirings to candidates

 

[patricholier]

Re: KPI's of the Recruitment Service Industry QMS

Client satisfaction is the one I'd put first and foremost! It's a service business.

I'd also look for KPIs to assess the employees view of the process - how satisfied were they with it? Would they recommend this recruiter to others? etc

Focus on what YOU can manage and control. Don't hobble yourself trying to measure anything you can't eg, client's processes.

Comments on others already offered:

1. Lead time required to employ a person after the request is given - usually beyond the control of a recruitment company as it depends on the employer. Better to focus on lead time to provide suitably qualified candidates to potential employer

5. No. of CV's offered to the client against a particular enquiry,
Disagree - as a client, I'd rather have, say, 3 good ones to choose among rather than 6 or 10! That's why I'd employ a recruiter, to help me screen and sift! Quality, not quantity.


6. Lead time in realization of bill from the clients,
Nope. Again, probably beyond recruiters' control - depends on customer process.

8.Increase in no. of clients, Definitely. I'd also add in repeat business & retention of existing

Hi,

Thanks very much for this comment. It help me to think about my ideals.

Tks again and pls keep posting.