KPIs - Lead and Lag Indicators - ISO 9001:2015

Q

QAMTY

#1
Hi everybody
I wonder how do you manage your indicators under ISO 9001 2015.
I use plain indicators, just kpis defined for main processes and have defined goals for all of them, kpis are defined based on objectives.
They are revised, most of them every month.
When they are not in compliment I apply CA or PA.
However in the last time I have seen that this is really an "autopsy", this practice doesnt allow me to prevent the problems before the happen.
I have seen the need to revise kpis weekly or maybe daily in order to
apply corrections before things go wrong.
I read on the web about lead and lag indicators, and I thought they could be applied in my ISO 9001.

Do you have any method/experience regarding how to manage KPIs
and how to detect problems before they happen?
Would it be just doing revisions more frequently? or is there a special methodology, maybe Lead an lag indicators?


Thanks for your help
 
Elsmar Forum Sponsor
B

bigqman

#2
Re: Lead and lag indicators on ISO 9001 2015?

QAMTY I don't think 9000:2015 explicitly addresses the need for leading and lagging indicators, but between the objectives & plans in 6.2 and the monitoring of process performance (and conformity of product) in 9.3.2 Management review, I think there is an opportunity to identify and implement a balance of leading and lagging indicators that give you the best perspective on the system as a whole. I look forward to this discussion - thank you!
 
P

PaulJSmith

#3
Re: Lead and lag indicators on ISO 9001 2015?

Obviously, you will be discussing these issues in your Management Review meetings. The nature of your business and the frequency of your MR meetings will no doubt influence how you manage your goals beyond that. Certainly, your process owners are reviewing and analyzing the data on a regular basis, and are probably the ones most capable of spotting trends either negative or positive.
 

dsanabria

Quite Involved in Discussions
#6
Hi everybody
I wonder how do you manage your indicators under ISO 9001 2015.
I use plain indicators, just kpis defined for main processes and have defined goals for all of them, kpis are defined based on objectives.
They are revised, most of them every month.
When they are not in compliment I apply CA or PA.
However in the last time I have seen that this is really an "autopsy", this practice doesnt allow me to prevent the problems before the happen.
I have seen the need to revise kpis weekly or maybe daily in order to
apply corrections before things go wrong.
I read on the web about lead and lag indicators, and I thought they could be applied in my ISO 9001.

Do you have any method/experience regarding how to manage KPIs
and how to detect problems before they happen?
Would it be just doing revisions more frequently? or is there a special methodology, maybe Lead an lag indicators?


Thanks for your help
You are on the right track on collecting and providing analyze to your Quality objectives as defined in Clause 9.1.3 as a minimum.

Now here are some tools for you to monitor and improve the process:
Internal Audits
Customer or third party audits
Management Review
Process monitoring and trends
Safety programs
Equipment Preventive Maintenance
Electronic Data Backup program
....and yes SPC for a short period of time.
 

DRAMMAN

Quite Involved in Discussions
#7
QAMTY
Are you trying to use KPI's strictly for the purpose of passing the ISO audit? Does your organization currently use metrics and KPI's as an integrated component of your management system?

As others have stated, ISO9001:2015 does not require metrics or KPI's. For KPI's to be a truly effective element of your management system they should be rooted in and cascade from your organizations objectives.
 

dsanabria

Quite Involved in Discussions
#8
QAMTY

As others have stated, ISO9001:2015 does not require metrics or KPI's. For KPI's to be a truly effective element of your management system they should be rooted in and cascade from your organizations objectives.
I though 9.1.3 established which ones to do and 6.2 established what to do with objectives?
 

DRAMMAN

Quite Involved in Discussions
#9
I though 9.1.3 established which ones to do and 6.2 established what to do with objectives?
There is no requirement that you use KPI's. Sec 9.1.3 states what you must evaluate and measure. That does not require an organization to use KPI's.
 

dsanabria

Quite Involved in Discussions
#10
There is no requirement that you use KPI's. Sec 9.1.3 states what you must evaluate and measure. That does not require an organization to use KPI's.
9.1.3 establishes the minimum requirement

and

6.2 describes what needs to be done - including documenting it.

6.2.1 The organization shall establish quality objectives at relevant functions, levels and processes needed for the quality management system.

The quality objectives shall:

a) be consistent with the quality policy;

b) be measurable;

c) take into account applicable requirements;

d) be relevant to conformity of products and services and to enhancement of customer satisfaction;

e) be monitored;

f ) be communicated;

g) be updated as appropriate.

The organization shall maintain documented information on the quality objectives.


If that does not help you then the third party auditor would explain that he is looking for objective evidence for the quality objectives as describe in 9.1 and what are the results so that he could see how you meet those requirements.
 
Thread starter Similar threads Forum Replies Date
C Calculating your KPIs ISO 13485:2016 - Medical Device Quality Management Systems 7
J KPIs or Metrics to Measure a New Complaint Handling Process 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 5
qualprod Proposed Kpis ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
P Received a minor for not having good measureables/goals. Need help with KPIs. IATF 16949 - Automotive Quality Systems Standard 52
K IATF16949 inputs/outputs & KPIs Internal Auditing 3
Q Corrective Action - Assigning KPIs to Non-Guilty Processes ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
Q Suggested KPIs for a Manufacturing Production Business ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
Q How to align a Business Strategy to Operative KPIs ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
A If 4.1 is a process, how to assign KPIs for this process? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
Buckyb Are KPIs a requirement to determine Process Effectiveness? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 14
J Lean Appropriate KPIs for a Distribution Centre Lean in Manufacturing and Service Industries 1
P New to AS9100 Rev. C - Setting KPIs and FAI Reports AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 14
S Process Map and defining KPIs Misc. Quality Assurance and Business Systems Related Topics 5
K Can you Suggest KPIs for a Business Process Improvement Team? Pls. Benchmarking 4
R Document Control Person - Setting KPIs, Development Plan, and Career Path Quality Manager and Management Related Issues 6
R Key Process Indicators (KPIs) for ISO 9001:2000-certified Service Organization ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
R KPIs (Key Performance Indicators) for Telecom Operators TL 9000 Telecommunications Standard and QuEST 1
B Is there a necessity of two sets of KPIs for Delivery Process Quality Manager and Management Related Issues 15
M First Draft of Policy, Objectives and KPIs - Your feedback appreciated ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
I Are KPIs (Key Performance Indicators) considered as Quality Objectives? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
A Aircraft Maintenance Quality & Safety KPIs - Industry Trend or Database EASA and JAA Aviation Standards and Requirements 3
A Aircraft Maintenance Quality & Safety KPIs - Industry Trend or Database Quality Manager and Management Related Issues 2
R Quality for Telco Companies - Quality in Customer Experiences & KPIs Quality Tools, Improvement and Analysis 5
0 Problem with setting up KPIs via Excel Pivot Table Misc. Quality Assurance and Business Systems Related Topics 6
Q Training KPIs (Key Process Indicators) Training - Internal, External, Online and Distance Learning 8
A Department KPIs - Plant, Machineries and vehicles (PMV) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
Jim Wynne "Business Coach" Touts Basing Pay on KPIs Philosophy, Gurus, Innovation and Evolution 43
S Differences Between KPIs and Objectives/Targets ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
S Do Key Performance Indicators (KPIs) really make a difference in the QMS? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
D Key Performance Indicators (KPIs) in the Construction Industry ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
G KPIs required by TOP Management for strategic planning Statistical Analysis Tools, Techniques and SPC 2
D Key Performance Indicators (KPIs) book - Reviews and suggestions wanted Statistical Analysis Tools, Techniques and SPC 9
S KPIs (Key Performance Indicators) and Risk Management Process (ISO14971:2007) ISO 14971 - Medical Device Risk Management 5
B Defining Physical Asset Maintenance KPIs (Key Performance Indicators) Benchmarking 6
Ajit Basrur Customer Satisfaction Survey Content - Which KPIs employed? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
J Key Performance Indicators (KPIs) for Management Review process Management Review Meetings and related Processes 37
M Tips on preparing for IATF 16949 Internal Lead Auditor exam Manufacturing and Related Processes 1
Gun46 ISO 9001 : 2015 Lead Auditor Exam General Auditing Discussions 5
S ISO 13485 Lead Auditor - Debate between our Quality Team and Regulatory Auditor - Internal Auditor Training ISO 13485:2016 - Medical Device Quality Management Systems 17
R ISO 45001 Lead Auditor Exam paper Training - Internal, External, Online and Distance Learning 1
T Qualification testing of Lead acid batteries Reliability Analysis - Predictions, Testing and Standards 0
qualprod Monitoring of lead time - Good KPI identification? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
W Certification for IATF Lead Auditor will expire in 2020 IATF 16949 - Automotive Quality Systems Standard 2
S IRCA Lead Auditor training and Exam tips Training - Internal, External, Online and Distance Learning 1
J Getting training either from ASQ or from SAI Global - ISO 9001 Lead Auditor training Training - Internal, External, Online and Distance Learning 1
F Position of Quality Manager - Can the organization's Quality Lead be shown as Quality Manager of the lab as well? ISO 17025 related Discussions 5
A ISO 9001 lead auditor as Full time career India Career and Occupation Discussions 2
GreatNate ISO 9001:2015 Lead Auditor Course? (who to take with) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 15
J Your opinion on the better training org for IATF16949 Internal auditor and Lead Auditor IATF 16949 - Automotive Quality Systems Standard 3
A Environmental Management System Lead Auditor Competence ISO 14001:2015 Specific Discussions 2

Similar threads

Top Bottom