Labeling System Update after a label is destroyed

A

arrabellaangel

#1
hai all,
i need some advice regarding to labeling.our practice to update labeling system weekly on monday.And the update process doing as usual will be in afternoon or evening when all the label is ready…this system controlled by customer.
let say saturday 12 march 2011 we print label for lot A with 1000pcs copy and we start to label this lot & finished it after 3 days.on monday 14 march 2011, in middle of labeling,one of label accidently destroyed and need to reprint.when we reprint the label we discover there is changes in content for newly printed label without early notofication from the customer.this will affected whole label that already printed earlier & those already stick to parts.

What do you think we can do to solve this problem?
This cases seldom happen, but we need to think about it, so that when the incident really happen, we can have solution to handle this.
:):):)
 
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S

silentrunning

#2
First off - welcome to the Cove.

Not knowing exactly what your processes are, I will give you a general idea of what I would do. This appears to be a form of non-conformance so I would initiate a Corrective Action. I would designate a team and give them the instruction to start with the 5 why. Go back as far as you can. Maybe you can prevent the label jam itself from happening.

Second, I would look into the breakdown of communication between yourself and the customer. This seems to be as big of a problem as the label machine itself. Both problems result in lost production.

Doug
 
A

arrabellaangel

#3
what if this incident happened in middle of process & customer did inform us.how to handle the previous item that already labeled on saturday?as i mentioned before we update the sytem weekly every monday constantly.unless if customer know that we still pending our lots they may hold the main system update till we clear the lots.but this is not going to happen in reality.
 
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