Thank you Tallinec, but in this case our labo performs tests to validate our products destinated to OEM.If your lab is not a non-profit organization the important KPIs are:
1)profit in areas of lab activities.
2)% of last year customers which are using your lab services in this year.
3)number of foreign customers which are using your lab services in this year.
4)number of private labs which are using your lab as a subcontractor in this year.
5)number of govermental organization which are using your lab as a subcontractor in this year.
6)number of cases when your lab (or divisions of your lab) works had to be reworked by stuff of your lab.
№ 6 is very difficult to register and monitor because the stuff tend to rework their bad done works quietly and not to report about their small and medium mistakes. Laboratory top management shall maintain very positive work environment to motivate stuff to report their reworks. So, № 6 is a fantasy.