Lack of Management Commitment? Surveillance audit is next month

N

noboost4you

#1
Our surveillance audit is next month. Both our CEO and President will not be around for the audit due to trade shows across the country. However, our VP will be and he is also the Management Representative.

Will this be an issue? It's not like they aren't going to be here for the sake of missing an audit but rather promoting customer service/satisfaction by attending trade shows.

Thanks
 
Elsmar Forum Sponsor

Stijloor

Leader
Super Moderator
#2
Re: Lack of Management Commitment?

Our surveillance audit is next month. Both our CEO and President will not be around for the audit due to trade shows across the country. However, our VP will be and he is also the Management Representative.

Will this be an issue? It's not like they aren't going to be here for the sake of missing an audit but rather promoting customer service/satisfaction by attending trade shows.

Thanks
No, there is no requirement for these folks to be there.
Will other managers be available?

Stijloor.
 
N

noboost4you

#3
Re: Lack of Management Commitment?

No, there is no requirement for these folks to be there.
Will other managers be available?

Stijloor.
Oh, of course. Other department managers/supervisors will be around, just not the two head honchos
 
#4
Re: Lack of Management Commitment?

Yeah, difficult choice to make, that one!

"Do I go to a trade show or stick around for the audit?":lmao:


Shouldn't be a problem
 

Stijloor

Leader
Super Moderator
#5
Re: Lack of Management Commitment?

Oh, of course. Other department managers/supervisors will be around, just not the two head honchos
You'll be fine. You may want to keep the "Head Honchos" informed about what's going on during the surveillance audit. In this day and (technology) age, you may want to set up a teleconference at the closing meeting. Even if it's through a speaker phone. Don't leave 'm off the hook that easy...;)

Stijloor.
 
P

Peter West

#7
On our recent 9001 assessment (re-certification) the auditor didnt even mention anyone higher than my immediate management. Chariman and deputy were not questioned and only a small amount of time was spent with our business unit managers. Mostly was just me and my super, with the external auditor. That said, don't rely on it. Sod's law will be the auditor will ask.

If you can show that Top management have been involved i.e. management review, endorsement of company policy etc. and explain they are away, however, all knowledgeable and accountable reps for each BU are available that should keep the auditor happy.

I can't imagine that by the end of the day the Top management will want to drag themselves from their business for a conference....(isn't it in the afternoon that these trade shows start opening the champers bottles etc ;) - not that i cast aspersions or assumptions as to what management get up to at these things :lol:)
 
Thread starter Similar threads Forum Replies Date
S Lack of Management Commitment and Cooperation in Implementation of QMS! Quality Manager and Management Related Issues 36
M Root cause for lack of quality objectives for HSE Dept. ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
Q Lack of transparency root cause US Medical Device Regulations 18
M Informational From RAPS – 27% Will be Compliant? Survey Highlights Lack of Readiness for EU MDR Medical Device and FDA Regulations and Standards News 0
C Neglect or legitimate deferral? Is excessive workload or lack of resources in a department or a team a valid root cause for a non-conformance? Problem Solving, Root Cause Fault and Failure Analysis 14
K FAA Audit - Major nonconformity for lack of timely calibration of two devices EASA and JAA Aviation Standards and Requirements 5
Q Lack of Awareness in ISO 9001 - Share a Presentation for Employees ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
K Minitab Lack-of-Fit Test in DOE (Design of Experiments) Using Minitab Software 4
S Minor Nonconformity for Lack of Job Descriptions in ISO 9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 62
V Lack of Fit vs Pred-R-Square. Using Minitab Software 3
L Audit NC - Lack of Effective Corrective Action Process ISO 13485:2016 - Medical Device Quality Management Systems 4
S Corrective Action for Customers Lack/Delays in Payment Misc. Quality Assurance and Business Systems Related Topics 6
J Lack of Measureables in our Quality Objectives ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
AnaMariaVR2 Warning letter addresses lack of training/education 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 22
S Lack of Will & Empowerment of Employees Human Factors and Ergonomics in Engineering 15
C Internal Auditor lack of Competence Internal Auditing 76
Jim Wynne Forklift Safety, or Lack Thereof Coffee Break and Water Cooler Discussions 4
P United Break Guitars - Customer (Lack of) Care Coffee Break and Water Cooler Discussions 2
J Measurement Uncertainty (MU) - Genetic Testing Lab - Lack of suitable CRM - ISO 17025 ISO 17025 related Discussions 6
Q Meeting behavior and lack of cooperation of attendees to manager ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
P Lack of 3rd Shift Internal Audit - Major or Minor NC (Nonconformance)? Internal Auditing 17
A Lack of Quality Presence in Strategic Meetings ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
N Raising a Nonconformance for Lack of Competency of Contractor ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
H Identifying the 7 Wastes and Adding "Lack of Creativity" as the 8th Waste Manufacturing and Related Processes 16
T NC: Lack of efficiency measurement for scheduling/shipping: clause 5.1.1 IATF 16949 - Automotive Quality Systems Standard 20
B Consequences for repeat nonconformances - Carelessness, lack of focus Nonconformance and Corrective Action 9
Jim Wynne Americans Love Science But... There is a lack of basic knowledge World News 14
M Broken Gages - Lack of Accountability General Measurement Device and Calibration Topics 11
M Lack of Training vs. Laziness: Failure to Complete Forms and Tags AFTER Training Training - Internal, External, Online and Distance Learning 68
RoxaneB Lack of Registration Body Consistency in Transitioning ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
J Problems with our internal auditors having a lack of motivation Internal Auditing 1
D Electronic Document Management System ISO 13485:2016 - Medical Device Quality Management Systems 6
Sidney Vianna ISO 37301 - Compliance management systems – Requirements with guidance for use Other ISO and International Standards and European Regulations 0
G Auditing Top management: 6.3 ISO 9001 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
qualprod Minimize tomention other positions to ease the QMS management ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
H Management review IATF 16949 - Automotive Quality Systems Standard 9
Sidney Vianna Informational ISO/NP TS 17012 - Guidelines for use of remote methods in conducting audits of management systems Other ISO and International Standards and European Regulations 0
T What is a Quality Management System? Manufacturing and Related Processes 18
M Intended Use vs Actual Use and Scope of Risk Management EU Medical Device Regulations 8
R Configuration Management - Identifying Documentation IEC 62304 - Medical Device Software Life Cycle Processes 3
J Outsourced Purchasing for Contract Manufacturing vs more typical/simple Supplier Management ISO 13485:2016 - Medical Device Quality Management Systems 5
S IDCB 0129/0160 Clinical Risk Management ISO 14971 - Medical Device Risk Management 2
J How to evaluate the effectiveness of management review? IATF 16949 - Automotive Quality Systems Standard 2
B Leadership non-conformity, Top Management's involvement in Problem Solving IATF 16949 - Automotive Quality Systems Standard 10
Sidney Vianna IATF 16949 News IATF Performance Complaint Management System (IATF CMS) within the IATF Database IATF 16949 - Automotive Quality Systems Standard 4
A Risk Management Team IEC 60601 - Medical Electrical Equipment Safety Standards Series 11
S Risk Management File - Procedure Packs ISO 14971 - Medical Device Risk Management 3
G Software change management Design and Development of Products and Processes 2
R 5S for Civil Road Construction Work Sites and Fleet Management Lean in Manufacturing and Service Industries 3
G Risk Management for IEC 60601-1 and IEC 60601-1-2 IEC 60601 - Medical Electrical Equipment Safety Standards Series 15

Similar threads

Top Bottom