Large vs. Small Quality Manual - ISO 9001:2008 Clause 4.2.2

J

Javiddemexico

#1
In ISO 9001:2008 in 4.2.2. States that there is only 3 things needed for a Quality Manual.

Why is it that most copy and paste the whole norm and make a massive Quality Manual?

Im in the process of creating mine, and wanted to know which is best and why some have chosen the extensive route v.s. the shorter route?
 
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John Broomfield

Staff member
Super Moderator
#2
In ISO 9001:2008 in 4.2.2. States that there is only 3 things needed for a Quality Manual.

Why is it that most copy and paste the whole norm and make a massive Quality Manual?

Im in the process of creating mine, and wanted to know which is best and why some have chosen the extensive route v.s. the shorter route?

Javid,

Back in the day QA folk would put together a book to show auditors how their management system conformed to the standard. They were trying to make life easier for auditors so they'd be out of their hair sooner.

Well two things happened. Auditors got better and no longer were impressed by the "window dressing" represented by the old-style quality manuals; they'd ignore them in favor of auditing the management system that actually ran the business. Second, system managers recognized that the management system was meant to help employees to understand and fulfill requirements and that this management system comprised much that was not documented including interacting processes, leadership, training, coaching, monitoring and undocumented procedures.

The manual then became secondary until, today, it merely is a top level document summarizing the organization and its mission and context and describing for customers and employees how the management system delivers quality assurance and continual improvement in less than ten pages. Very little, if any, is written for auditors.

John
 

dsanabria

Quite Involved in Discussions
#3
In ISO 9001:2008 in 4.2.2. States that there is only 3 things needed for a Quality Manual.

Why is it that most copy and paste the whole norm and make a massive Quality Manual?

Im in the process of creating mine, and wanted to know which is best and why some have chosen the extensive route v.s. the shorter route?

Note: http://www.iso.org/iso/02_guidance_on_the_documentation_requirements_of_iso_9001_2008..pdf

Now to your questions about the size...

before you make a decision check with the requirements of your customers, compliance with 4.2.1 and if you are in the aerospace industries - FAA.

Most of the large company usually drive small companies to explain how effective is their system without going through a lot of procedures and thus many companies choose to follow the standard and demonstrate to customer that they meet all of the requirements of the standard.

Hope this helps
 

Kronos147

Trusted Information Resource
#6
The complexity of the QMS is up to the organization and its processes. That includes documentation.

Some companies like highly detailed work instructions, some like them more generic and brief. Quality manuals tend to follow the philosophy of all the other documentation, in my experience.

The nice thing about highly evolved and developed processes and documentation is being prepared for a big contract (or big growth spurt).
 

Big Jim

Super Moderator
#7
The quality manual should be useful for the organization make it as big or as small as you need to make it useful. What do you need to provide the level of structure you need?
 

Peter Fraser

Trusted Information Resource
#8
In ISO 9001:2008 in 4.2.2. States that there is only 3 things needed for a Quality Manual.
Why is it that most copy and paste the whole norm and make a massive Quality Manual?
Im in the process of creating mine, and wanted to know which is best and why some have chosen the extensive route v.s. the shorter route?
Javid

Or you could wait for the new version of ISO9001 (in September 2015), and not write one at all.
 
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