Linking ISO 9000 to Economic Value Added

[Al Dyer]

Wilbur,

There are many sources but start with this notion:

What are your internal costs associated with bad quality/management and match it to what those costs would be if it was done properly in the first place?

Prevention over Detection.

ASD...

 

[Wilber Perez]

Need information about this topic. Would appreciate if provided with references, studies, papers, etc.

 

[Marc]

Yeah - positions are pretty varied about this.

See https://Elsmar.com/iso/iso9000_cases.html and look in the pdf_files directory for the 8th and 9th cycle surveys for some thooughts. The bottom line is you really get out of it what you put into it. How you define 'economic value added' is also an issue. Customer good will and satisfaction, for example, are hard to measure and quantify, however most people agree that there is a real economic 'reward' associated with them.

What do you define as 'economic value added'?