Z
zkrasztina
Hallo Dear experts,
We have a long lasting problem with our supplier.
The issue: They supply a small electric device for our trucks, but recently they had a wrong delivery (20Vs devices intsead of 40Vs!) We returned butsince then(!) they are not able to replace this quantity, nor deliver for our current production. I suppose they stopped the 40Vs production.
We tried to make some pressure in different ways but no results.
We are in Europe and the supplier is in the States. So the communication and a visit is very hard from distance. (Our resident there had no succes too)
No we are facing to our customer getting penatly due to the delyed delivery!
What kind of tools are available?
Shall I ask their registars to make sudden audit about this?? Or what?
Thank you for your advice in advance.
Zoltán
We have a long lasting problem with our supplier.
The issue: They supply a small electric device for our trucks, but recently they had a wrong delivery (20Vs devices intsead of 40Vs!) We returned butsince then(!) they are not able to replace this quantity, nor deliver for our current production. I suppose they stopped the 40Vs production.
We tried to make some pressure in different ways but no results.
We are in Europe and the supplier is in the States. So the communication and a visit is very hard from distance. (Our resident there had no succes too)
No we are facing to our customer getting penatly due to the delyed delivery!
What kind of tools are available?
Shall I ask their registars to make sudden audit about this?? Or what?
Thank you for your advice in advance.
Zoltán