Looking for Input on our Quality manual from TS 16949 Guru's

Tom W

Living the Dream...
#1
I have taken our quality manual - all 21 policies for 52 pages and rewritten it into the attached 8 page document. My question is: Do any of you TS guru's think this is inadequate. Feel free to review and critic; basically I have made reference to the more detailled procedures in most cases; since they already existed. Thanks.
 

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Jim Wynne

Staff member
Admin
#2
Re: Looking for Input from TS Guru's

I have taken our quality manual - all 21 policies for 52 pages and rewritten it into the attached 8 page document. My question is: Do any of you TS guru's think this is inadequate. Feel free to review and critic; basically I have made reference to the more detailled procedures in most cases; since they already existed. Thanks.
Pretty nice job, I think. :agree1:
 
#5
Re: Looking for Input from TS Guru's

We're all set now, though?;)

Nice job getting it down to 8 pages, like the diagram in the back! I just have an aversion to using the words/format of the standard, that's all Tom!;)
 

Jim Wynne

Staff member
Admin
#6
Re: Looking for Input from TS Guru's

We're all set now, though?;)

Nice job getting it down to 8 pages, like the diagram in the back! I just have an aversion to using the words/format of the standard, that's all Tom!;)
I share that aversion, but I thought the issue was outweighed by good, clear writing. It's perhaps a bit verbose in spots but overall (compared to many QMs I've seen) I thought it was a good effort.
 

Tom W

Living the Dream...
#7
Re: Looking for Input from TS Guru's

Andy,

I really appreciate our conversation and your insight; you have presented me with very good points to think about and to investigate. I appreciate you taking the time to talk with me. Its reasons like this that I come to the cove; people are very helpful and knowledgeable.

I was a little concerned about taking out too much information and just regurgitating the standard. I will work on that I think.

Thanks again. I will talk with you again in the near future.
:thanx:
 

Stijloor

Staff member
Super Moderator
#8
Re: Looking for Input from TS Guru's

Andy,

I really appreciate our conversation and your insight; you have presented me with very good points to think about and to investigate. I appreciate you taking the time to talk with me. Its reasons like this that I come to the cove; people are very helpful and knowledgeable.

I was a little concerned about taking out too much information and just regurgitating the standard. I will work on that I think.

Thanks again. I will talk with you again in the near future.
:thanx:
Tom,

If you can "personalize" it a little more to make it fit your organization, it would work even better. PM me with your email address. I have a manual that I'd be willing to share with you. I can not post it publicly.

Stijloor.
 

Raffy

Quite Involved in Discussions
#9
Hi Tom,
Wow, Quality Manual in 8 pages is great.
Probably I can make use of your manual (i.e. benchmark), because in our end our Quality Manual is about 39 pages. Revision 33. We have almost everything in the manual: Cover Page, Revision History, Table of Contents, Mission, Vision, Values, Quality Policy, Organizational Chart, all title in the Org Chart was defined and whom they are reporting to. I was wondering if I can also remove the Org Chart and definition of each position..:confused:
Thanks in advance.
Raffy:cool:
 

Patricia Ravanello

Quite Involved in Discussions
#10
I have taken our quality manual - all 21 policies for 52 pages and rewritten it into the attached 8 page document. My question is: Do any of you TS guru's think this is inadequate. Feel free to review and critic; basically I have made reference to the more detailled procedures in most cases; since they already existed. Thanks.

OK Tom, the honeymoon's over...While I too, admire your continual improvement efforts with regard to the Manual, the following are some observations which I believe merit your attention:

1) Quality System Policy Manual???? I think you need to change the name... What you've provided is not a "Policy Manual"....maybe a "System Manual" or "Business System Manual", or "Management System Manual". Also, you might want to avoid calling it a Quality Manual, which to many, implies that it relates only to the "Quality Department", and or only to "Product Realization" processes.


2) Processes in your "Quality Management System" - there seems to be a discrepancy between the processes listed in the document and the processes listed on your "Process Interaction Chart".
You don't mention "Receiving", "Processing", "Final Inspection" and "Shipping", etc., in your "narrative", and yet your diagram calls them out as "Key Processes".

3) Support Process - You have not demonstrated any sequence or interaction for all your support processes. Additionally, not all of the "Support Processes" which appear on your diagram are called out in the "Manual". Overall, I thing that your Process Interaction Diagram fails to demonstate that your "System" conforms to the "Plan, Do, Check, Act", model, and does not convince me that your Management System embraces the basic ISO/TS philosophy. Your model demonstrates more about Product Realization than it does about the sequence and interaction of your management processes, as set out in 4.1.a and b.

4) Red Box at bottom of diagram includes: CONTROL OF NONCONFORMING PRODUCT / ROOT CAUSE ANALYSIS / CONTINUAL IMPROVEMENT...Should there be a link or interface with your "Corrective/Preventive Action Process" at this stage?

5) Process Design and Development - is this a QP?

6) Contingency Plan Procedure (QP-9.6). - This is identified in the Manual, but is not on your Process Interaction Diagram.

7) Control of Customer Supplied Product (QP 7.1)....Is also identified as a "System Process", but is not on your Diagram.

8) Identification and Traceability Procedure (QP-8.1).
Handling, Storage, Packaging, Preservation, and Delivery Procedure (QP-15.1), and Handling, Storage & Inventory for Process Materials (QP-15.3). - Why aren't they included in the diagram?

9) Monitoring and Measurement - While I'm pleased to read that you have a Monitoring and Measurement Procedure, again, I don't see it on your Diagram, and it is a critical link and interface between many of system processes. Also, it seems to me that 4.21 (Monit'g & Msm't) and 4.23 (Analysis of Data) are really one process. Also, why do you call out 4.23 as deserving a separate heading, and yet, no procedure is defined? Is it just because the Standard doesn't make it mandatory?

10) If you're really hell-bent on abbreviating this Manual, technically, you don't need to include any of the rhetoric relating to the System Procedures. The Standard says:
The organization shall establish and maintain a quality manual that includes
a) the scope of the quality management system, including details of and justification for any exclusions (see 1.2),
b) the documented procedures established for the quality management system, or reference to them
c) a description of the interaction between the processes of the quality management system​
.​
You can just include a list of your "System Procedures", and refer to your "Quality Procedure Manual", as you have already done at the end of the document, under "Referenced Documents". That "rhetoric" then becomes a "prelude, or purpose" for the procedure. There's no need to put it in two places.​
I told myself I'd limit this to 10 comments...so that's it...:magic:

Good Luck,
Patricia
 
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