Looking for some Quality Catch Phrases - First Piece and Last Piece Displays

BradM

Staff member
Admin
#21
When I had my own calibration business, I had a customer that had a huge sign that read something like "We're not striving to be the biggest....Just the best". Every time their instruments were due, I had to pick up a check (they were always 90-120 days past due)... and I saw that sign. They had me to some work, then three days later they folded shop, leaving me hanging on about $2000.00 (for my small operation, that was a lot of money). Whether it is right or not, everytime I see a banner hanging up with some catchphrase, I become very cynical. Anything bad/negative that happens can get transferred to that sign!

Just brainstorming: Instead of attaching a philosophy or slogan, what about attaching a metric? Cost of failure, % defective, % market share, or something like that. Do you have a written customer complaint that could be attached? What is the % percent in sales of the product to the organization?

It is really insightful to want to kick off a new approach/ fresh perspective to get people's attention. However, it needs to be in a language (and relevant) so that people participate, and don't dismiss it as trivial.
 
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ScottK

Not out of the crisis
Staff member
Super Moderator
#22
in all seriosity...
we do that. but without the slogan.
we just call it "first article", tag the piece, and put it in a clear display box at the work station for the run.
 
S

Scoobz

#23
There is already a well known phrase for what I believe you are describing.

"Quality by Design"

This is a phrase I use a lot within our business and features as part of our Corporate Responsibility.
It works alongside the "Right First Time" principle.

If you've got well designed products, processes and people (e.g trained), then production should always be

"Right First Time due to Quality by Design".

I think I might Trademark that phrase... !! heheh
 

Govind

Super Moderator
Staff member
Super Moderator
#24
Even though this is not a direct “quality” catch phrase, I am always impressed by a quote from Mahatma Gandhi about customer. This is at least 50 years before ISO added customer focus to the 9001:2000 standard.

A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption of our work. He is the purpose of it. He is not an outsider to our business. He is part of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to do so.”

Ref: http://www.enchantedspirit.org/Inspiration/98.php

Regards,
Govind.
 

RoxaneB

Super Moderator
Super Moderator
#26
I know of company that had shirts which read:

I (heart)
OTIS

Visitors wondered who Otis was...but figured he was pretty popular. One day, someone asked who Otis was.

OTIS = On Time In Spec

Everyone loved OTIS which meant they were committed to meeting their stakeholders needs.
 
F

fuzzy

#28
I know of company that had shirts which read:

I (heart)
OTIS

Visitors wondered who Otis was...but figured he was pretty popular. One day, someone asked who Otis was.

OTIS = On Time In Spec

Everyone loved OTIS which meant they were committed to meeting their stakeholders needs.
:lmao: OTIS MY MAHNNNNNNN!!! :lmao:
 
K

kdelorme

#30
Quality does start upstream at the point the raw material enters our docks. But the intent of a catch phrase is not to attract attention to the phrase itself but to the actual area. This project is a start to more displays of the same throughout the plant. I need a title for the quality designated area. We already have an information board area which shows areas metrics. My boards are to physically display the first piece of that specific area. Thus, I was looking for a title, a phrase or something that when you said we will meet at the xxx area. Everyone would know what it is and where it is in their specific area.
 
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