Looking for Value Stream Map for Call Center

[Chua Kwan Teng]

Hi all

I am looking for a n example of value Stream (Current or/and Future State) Map for Call Center Process.

Can any kind soul provide me an example.

My email is kwanteng(at)pacific(dot)net(dot)sg

Thanks and regards

KT

 

[Coury Ferguson]

Does someone have a Value Stream Map for this type of business?

 

[AndyN]

It's unlikely a) that we have many contributors who have this and b) that their process map will be close to what you need!

I think that's why there's been no reponse.

IMHO, you're better off mapping your own Call Center process than trying to 'see' what someone else might have done and make sense of that!

 

[db]

There is a difference between a value stream map and process flow map. If it is truly a value stream map you are looking for, I recommend the book "Learning to See" [I think], by Mike Rother. It will guide you step-by-step in developing a value stream map. It can be used by any organization [service, retail, or manufacturing]

 

[Chua Kwan Teng]

Thanks Coury

Best regards