LPA's (Layered Process Audits) for Non-Production Support Processes

A

auditrookie

#1
I have been tasked to implement Layered Process Audits for non-production process such as Purchasing, Engineering, Contract Review. Not sure how to do this. Anyone have any ideas?

thanks
 
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Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#3
Does anyone have any example layered process audits for any of these support processes?
 

Stijloor

Staff member
Super Moderator
#4
Does anyone have any example layered process audits for any of these support processes?
Most LPA programs are focused on Key Processes.
So, I doubt if specific support process LPA check lists exist.

However, I found the following samples in the Post Attachments List.

LPA Check Lists 1

LPA Check Lists 2

I believe that some of these could be modified for Support processes.

Stijloor.
 
#5
I have been tasked to implement Layered Process Audits for non-production process such as Purchasing, Engineering, Contract Review. Not sure how to do this. Anyone have any ideas?

thanks
Can I ask if you already do internal qms audits? Are these LPAs going to supplement the IAs or replace them? Is there something that management are having a problem with the existing IAs? If so, it's a lot easier and could be more beneficial overall to address the IAs than running two audit systems...
 
A

auditrookie

#6
Hi AndyN,
yes I am already doing IA's - LPA's are in addition to IA's. We are doing these at a request from our customer and to improve our quality. I have to agree with you - I believe the IA's are enough but when a customer requests something...

thanks so much for your input
 

Stijloor

Staff member
Super Moderator
#7
Hi AndyN,
yes I am already doing IA's - LPA's are in addition to IA's. We are doing these at a request from our customer and to improve our quality. I have to agree with you - I believe the IA's are enough but when a customer requests something...

thanks so much for your input
If you are already performing Internal Audits on your support processes, and the Customer wants LPA's on top of those, you should charge them for it. :yes: It looks like overkill to me. :(

Stijloor.
 
T

tomvehoski

#8
Customers want everything for free yesterday. Be careful about delivering things you are not required to do. Why do they want this?
 

Stijloor

Staff member
Super Moderator
#9
Customers want everything for free yesterday. Be careful about delivering things you are not required to do. Why do they want this?
Tom is correct! If a customer asks for this you should repond by telling them that you have a very active and effective internal audit program, and ask them if that would suffice. Never go back to a Customer and negotiate empty-handed.

Stijloor.
 

Kales Veggie

People: The Vital Few
#10
Tom is correct! If a customer asks for this you should repond by telling them that you have a very active and effective internal audit program, and ask them if that would suffice. Never go back to a Customer and negotiate empty-handed.

Stijloor.
Maybe the internal audit program is not working. Customer is asking the OP to improve quality.

I am a fan of LPA, but I think we do not know enough about the concerns the customer has raised.

Internal audits are often far and between and not done well.
 
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