LPA's (Layered Process Audits) for Non-Production Support Processes

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#12
Hi AndyN,
yes I am already doing IA's - LPA's are in addition to IA's. We are doing these at a request from our customer and to improve our quality. I have to agree with you - I believe the IA's are enough but when a customer requests something...

thanks so much for your input
(repeat)

What are the quality problems that customer want you to resolve? Why are IAs not improving quality? Why is the IA process not effective?

LPA take these complaints, changes them into yes/no questions.

Can you give us some more information?
 
#13
As Kees says, if the internal audits are not working and, as Tom also makes a very good point about the extra cost, it would be far less burdensome and get the same kinds of results in improvements if you fixed the internal audit process!

Doing another audit program - for nothing - will fail to address the real issues and cost you $$$. Also, just because someone asks you for it, unless it's part of a contractual arrangement, these things get very out of control and you'll end up doing more and more for nothing.

Tell us how often etc these processes are reviewed by your IA program. When do you plan them, what info do you use to plan the, against what audit criteria do you conduct the IAs?
 
T

tomvehoski

#14
Doing another audit program - for nothing - will fail to address the real issues and cost you $$$. Also, just because someone asks you for it, unless it's part of a contractual arrangement, these things get very out of control and you'll end up doing more and more for nothing.
Very true. I used to work for a major automotive electronics firm (Fortune 50). Everyone kept saying how we had to implement CMMI because GM, Ford and Chrysler were requiring it. We had dozens of people working on it in Europe and they were pressuring us to get on board in the US. I was given the task of developing the plan to meet North American automotive needs, so my first action was to find the requirements - due dates, level 1-5 requirement, consequences of not doing it, etc. After weeks of searching all I could find were a couple two year old PowerPoint presentations from Chrysler and GM saying "we want something like CMMI". No specifics, nothing in a contract or RFQ document, etc. Basically because someone went to a meeting at a customer and they had a presentation saying they wanted us to do something, we spent unbelievable sums of money.
 
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