Management Representative - Example procedure needed

A

arios

#11
Re: Management Representative procedure

Just as a reminder. There are registrars which on their contractual agreements (not in the standard) require a deputy management representative as well.

Please look at your CB's contract agreement to check if they require Deputy M. Rep, and if they do please don't forget to appoint one as well :read:
 
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shinyell

#12
Re: Management Representative procedure

I attended ISO Internal Audit Training last time. I am suppose to attend Lead Auditor Training also, but our schedule for external audit will be early next month. We are running out of time. So they ask me to finish the procedures and eveything before that schedule.

Actually, I almost finish everything. What I need are those small things but very important one. I am new that is why my auditor is asking me for something I am suppose to know but not aware of.
 
A

arios

#13
Re: Management Representative procedure

What I will mention here for you is just a summary of what the other folks somehow already described. What you can do is:

a) Indicate in you organizational chart which position in your organization holds the MRep "hat". One easy way to do it is to put an asterisk on the box of the position. This position must belong to upper management, usually the QA Mgr or QA Director.

b) As another folk said, create a "Job description" of the M. Rep, or modify the existing Job description of the appointed person as M. Rep. (like for example teh QA Mgr). The responsibilities and duties of the MRep could be a repeat of the standard says. The Job dscription is a document which usually describes: Responsibilities of the person who holds the position (including the responsibilties as M. resp), Experience required for the position, Education, Skills and Required training, who the person reports to and who he/she supersvises.

Here is a very brief summary:

Position: QA Manager
Reports to: QA-RA Director
Supervises: QA Engineers, QC Supervisor, QC Inspectors, Doc. Control Supervisor and Calibration Lab technician

Experience required: 5 years in similar position

Education:
BS in Engineering, Masters degree in BA preferred

Training: : As required by training matrix

Skills: Superivision skills, Conflict management, Able to work under pressure and handle multiple projects, Bilingual, etc...

Responsibilities:

1. Management Rep of the QMS with authority and responsibility to coordinate management reviews and inform management members of the status of the QMS
2. Responsible for maintaining and promoting compliance of the QMS
3. Responsible for approval of dispositions of NC product
4. Liaison with external agencies and audit organizations
5. etc. etc.
 
A

amanbhai

#14
Re: Management Representative procedure

You may be confusing between Management representative or Management reviews. Many organizations like ours have a documented procedures for management reviews.
Management Representative is a function itself not a process where you require any specific documented procedure.
Though You need a job description of MR like the one mentioned above.
Training & networking may help, i would suggest.
And also, is the auditor internal or external?
If internal, is he trained or approved internal auditor?
 

SteelMaiden

Super Moderator
Super Moderator
#15
Re: Management Representative procedure

:2cents:This is just my own observation, it may not hold true for all. I got a lot more value out of taking an implementation class when I started than I did form taking an auditing class. Don't get me wrong, I took an auditing class (actually, I've attended several through the years) and it was good for teaching me how to audit. Not so much when I didn't have a clue on how the system should/could be implemented. (my implementation class had a short auditing overview also). Think about it, it might be useful to you.
 
P

puddlejumper

#16
Re: Management Representative procedure

Here are the procedures that you need;

  1. document control
  2. record control
  3. auditing
  4. corrective action
  5. preventative action
Back them up with flow charts and work instructions that are implemented and suitable. All supporting a brief Quality Manual referencing the standard.

There is no reference in the standard of a requirement for a procedure for management rep. Management needs to free up this individual to do his/her job with proper tools, training (auditor maybe) and support. It's all outlined in the standard.

If you show a suitable and competent quality system accountable to written instructions that fit your company for the purpose intended - you're are a winner.

period.:cool:
 
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C

ChrissieO

#17
Re: Management Representative procedure

Along the same topic but a different need:-

Our auditor is pushing us to get away from the standardised style manual for our 9001:2008 accreditation and reduce to a 2 page style manual which I have. However I still want to put a statement within this regarding the R&Rs of the Quality Management Representative.

I am struggling with the wording as I want it to reflect the meaning of the standard but do not want it to reflect the wording - all help greatfully received.

Cx
 

Jim Wynne

Staff member
Admin
#18
Re: Management Representative procedure

Along the same topic but a different need:-

Our auditor is pushing us to get away from the standardised style manual for our 9001:2008 accreditation and reduce to a 2 page style manual which I have. However I still want to put a statement within this regarding the R&Rs of the Quality Management Representative.

I am struggling with the wording as I want it to reflect the meaning of the standard but do not want it to reflect the wording - all help greatfully received.

Cx
If your current quality manual meets the requirements of the standard and serves its purpose for your business, the auditor has no business in "pushing" you away from it. Never change anything that works just to make an auditor happy. Also, a minor point: your QMS is "certified" or "registered," but not "accredited." Accreditation is for labs and registrars.

As to your question, (assuming that "R&R" means "role and responsibility") you should be looking to define the responsibility and authority of the MR. Start with this: "The management representative has the responsibility and authority to..." and fill in the blank.
 
C

ChrissieO

#19
Re: Management Representative procedure

If your current quality manual meets the requirements of the standard and serves its purpose for your business, the auditor has no business in "pushing" you away from it. Never change anything that works just to make an auditor happy. Also, a minor point: your QMS is "certified" or "registered," but not "accredited." Accreditation is for labs and registrars.

As to your question, (assuming that "R&R" means "role and responsibility") you should be looking to define the responsibility and authority of the MR. Start with this: "The management representative has the responsibility and authority to..." and fill in the blank.
I meant to put certified but have about three different hats on at the moment and got them muddled up.

I realise that the Auditor does not have the right to tell us how to present our manual and required procedure but I too would like to get a way from "Standard" speak. I currently have the R&R for the MR as you suggest above but I would like to get away from regurgitating the standard and just wondered if anyone else had done this and could give me any examples.

C
 
P

puddlejumper

#20
ChrissieO your Quality Manual needs to be suitable to your QMS. In other words if the words do not fit your business then you may change the "speak" either by explaining in the front of your manual (definitions) or by 4.1 Application for Exclusion.

My Quality Manual is very thin. I have a Table of Contents listed with adjacent references to forms, flow charts, or procedures that are a prerequisite in the standard. If I require anything else to make the book suitable I add the instruction adjacent to the manual reference. ChrissieO the book should be efficient and real and proove that it can be accountable or backed up with objective evidence, and that is all the registrar wants to see.
 
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