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Management Representative is NOT a member of Management

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somashekar

somashekar

Staff member
Super Moderator
#96
#96
Jim Wynne said:
You're using a definition of "good system" that's intended to support your dubious point. We all know (or should by now) that a certificate doesn't necessarily mean that a supplier with one will perform better than one without. "Good" systems are judged by their output, regardless of the variety of wall hangings that might be present.
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:yes:
I often think why the title of the ISO 9001 is coined as "Quality management systems — Requirements" ~~~
To most people and organizations where Quality is associated with a functional department, it has so long been and will remain to be understood as a Quality department task ..and from this the concept that the head of quality MUST be the MR (Ask any ISO 9001 certified typical factory management who must be their ISO 9001 MR ? )
Perhaps in the next edition it must be suggested that it be renamed as "Good management systems - Requirements" and commonly called as cGMS like the FDA cGMP ...
 
D

daraghofla

#98
#98
Cari Spears said:
Hi!:bigwave:

I can motivate process owners even if I do not have authority over them - most process owners are the same level of management as I - we're peers. I report to top management (the process owners' bosses) on the effectiveness of the system. If I have problems "motivating" a process owner, I have access to and support from top management.
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I am unable to motivate our process owners as I don't supervise them. I wonder if my case is the norm or a rare occurence???
 
Wes Bucey

Wes Bucey

Prophet of Profit
#99
#99
daraghofla said:
I am unable to motivate our process owners as I don't supervise them. I wonder if my case is the norm or a rare occurence???
Click to expand...
Let me suggest FEW MRs have direct authority over most process owners in a QMS. Most Quality Managers (frequent choices for MR) have no direct authority over production folks, but must persuade them of the value of good quality practices.

In fact, running to the boss, saying, "You have to tell those production guys to fill out Corrective Action Reports." is not really supposed to happen, but the implied threat that the MR "could" involve the boss is what the idea of an MR's authority really means when persuading process holders to actually follow the QMS.

The MR who can't persuade the employees to follow the QMS except by running to the boss for each lapse is usually viewed as a company snitch, not a real professional.

So, when we seek to motivate workers, most folks today feel FEAR is not the best motivator. Perhaps some Cove readers will chime in with ways to motivate which do not depend on fear of reprimand or loss of job.
 
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