Management review - how do you do your meeting? to get best response and involvement? and outputs

TWDBAM

Registered
Hi Guys,

I have recently moved company and i have my second ISO management review at the new place coming up with the new team/ company.

I used the way i did this at my old place and it went down badly. they did not like it or saw the value (could show where our system and how its used etc - the way i have done it with a presentation and summary of all sections and evidence covered / collated and all senior managers there to discuss and listen to key points .

how do other do the meeting and make it worthwhile and get clear actions out of it? that senior managers take note of?

really dented my confidence so want to get this right for our next one in march - ( i cancelled the last one i had booked in due to the negative nature of feedback from others and feeling)

thanks
T
 

Michael_M

Trusted Information Resource
Are you on friendly/professional terms with any of the specific people that were in the meeting? Do you feel confident in asking one or more of them this question? I would try to get feed back from those in attendance but on a one-on-one basis, do NOT try to do this with multiple people at the same time. Keep if friendly and walk into the one-on-one willing to listen. If you do not feel you can talk to any of the upper management, that would send a huge red flag into the sky for me and I would have to reevaluate my position/ability at that place (some places have MR just to fulfil the requirements).
 

Zero_yield

"You can observe a lot by just watching."
Did anyone provide actionable feedback? I agree with @Michael_M about carefully soliciting this feedback if it wasn't already given.

Do you have any examples of how the management review was done before you came? Honestly, humans are huge creatures of habit. If it's not in the right format, doesn't have the right company branding, is missing information they're expecting to see, etc., even generally reasonable people may get cranky about their expectations not being met (even if your content might be a better review than the old one).

That's one reason I'm hesitant to talk about how it's done at my company - even if there's good ideas you could use, they also might not be what your management had complaints about.
 

Randy

Super Moderator
1- Where's the requirement for a meeting?

2- A lot of the push-back is generally because what's being presented is always dull, boring, of little or no value and lacks any flavor

3- Be creative where's it stated that requirements can be broken down and discussed in bits and pieces during other business meetings or even emailed for review & discussion?

Start above
 

Steve Prevette

Deming Disciple
Leader
Super Moderator
I did see good weekly management review team (MRT) meetings at a facility I supported. They reviewed all new corrective action management requests and incidents of certain thresholds, with that list being given out before the meeting by an admin person assigned to support the MRT. Every week two "special" people pre-assigned - a person to critique the meeting at the end, and a person to take the devils-advocate role (or more technically the "black hat" role from Black Hat Explained: The Six Thinking Hats [Book Summary 4/7] | by Flavio Rump | Medium which comes from Six Thinking Hats | Buy | 9780140137842 | Chegg.com by DiBono. These jobs rotated through the "membership" weekly. The meetings I observed did display some critical thinking, without a lot of fear or hurt feelings. Minutes were taken, and the admin person was able to push for - what is the resolution on this discussion, guaranteeing even if the can was kicked down the road, at least it was a conscious decision. I should say this was in Canada.
 

Johnnymo62

Haste Makes Waste
You could present the ISOxxxxx management review requirements to the team. Then ask the team to come to agreement on how to fulfill each requirement.
 

optomist1

A Sea of Statistics
Super Moderator
Hi TWDBAM,
assuming it is your meeting to run/chair...construct an "Open Issues Log" (Excel or other app) make certain it is detailed with start and end dates, as well as color coded priority attached to each item, as well as responsible parties. And most importantly make certain it is always updated and distributed to members/attendees as well as their next report.. At most large firms "Issues Must Be Focused and Shared Regularly", only then will you have a good chance of succeeding...once established it comes down to accountability...

Hope this helps...
Optomist1
 

normzone

Trusted Information Resource
This is always a challenge, and I'm commenting here only so I can follow any up on any further posts with constructive info. I've always found it challenging to get followup on all the "Yeah, we should do something about that!" moments, which has led to the habit of posing the question "Wish list or action item?" at those moments.
 

Ed Panek

QA RA Small Med Dev Company
Leader
Super Moderator
I put more than what is required in my MR meetings to make it more interesting. I put a section on competitors' regulatory audits, finding, and warning letters, and I put disaster recovery testing, cost saving ideas, I also look deeply into our suppliers beyond just basic KPI. I make it interesting while still meeting the requirements.
 

normzone

Trusted Information Resource
If anybody besides me had a sense of humor, I'd distribute ISO 9001 bingo cards at the MR meetings and give out prizes.

I already have to restrain myself from starting one of those pools every external audit, where employees buy a square for a dollar, then I assign all the numbers and letters of the ISO elements and sub clauses, then the squares our nonconformances fall on get paid an appropriate division of the pool

But again, only I think it's funny.
 
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