Management review - how do you do your meeting? to get best response and involvement? and outputs

[Sidney Vianna]

the way i have done it with a presentation and summary of all sections and evidence covered / collated and all senior managers there to discuss and listen to key points .

How long is your presentation? Is it a death by PowerPoint approach? What language do you use in your presentation? Quality jargons? ISO-ese? How you present it is as important as what you present. You need to adequate your participation in this meeting to the senior management corporate culture you are currently facing. Some organizations abhor monotonous senseless meetings. You must understand what is perceived as valuable by your audience and adjust.

Good luck

 

[Zero_yield]

If anybody besides me had a sense of humor, I'd distribute ISO 9001 bingo cards at the MR meetings and give out prizes.

I already have to restrain myself from starting one of those pools every external audit, where employees buy a square for a dollar, then I assign all the numbers and letters of the ISO elements and sub clauses, then the squares our nonconformances fall on get paid an appropriate division of the pool

But again, only I think it's funny.

Starting to go off topic, but all I can think is that if you could make the bets and payouts anonymous, that could be an incredible way of targeting problem areas in the QMS.

 

[yodon]

You must understand what is perceived as valuable by your audience and adjust.

@Sidney Vianna nailed it. What's important to them? Impact to $$ tends to open some eyes. (Because we had this issue, it cost us $$ to remediate and will continue to cost $$ until we resolve the underlying issue.) I route a "pre-meeting" set of slides covering all the mundane stuff. That allows us to focus discussions on the pain points (and to applaud successes).

 

[FRA 2 FDA]

If anybody besides me had a sense of humor, I'd distribute ISO 9001 bingo cards at the MR meetings and give out prizes.

I already have to restrain myself from starting one of those pools every external audit, where employees buy a square for a dollar, then I assign all the numbers and letters of the ISO elements and sub clauses, then the squares our nonconformances fall on get paid an appropriate division of the pool

But again, only I think it's funny.

@normzone I'd happily come work with you and attend those meetings Apparently you're not the ONLY one who would find it funny.

This was a perfect day for me to read this thread as we just conducted our management review meeting this morning. I think one important thing is getting the timing right. Too frequent leads to not enough to report and the feeling of beating issues to death. Too infrequent leads to talking about old issues no one remembers or cares about anymore and waaaaay too long a meeting.

Another important thing is making it really everyone's meeting. I put together the slide decks and carry over all the action items from the last MRM and add my specific info and then ask the other department heads to fill in both their required info and any new topics they want to add. Then in the meeting I'm really just the facilitator and we each speak to our own topics. This way everyone is an equally active participant and they all get their opportunities both to showcase the accomplishments they're proud of and to raise issues that are affecting their work and bring them to top management's attention.

This is the only job I've had where I had anything to do with MR so maybe I'm just lucky. Maybe there's something to this. It works well here and that's all I can really speak to. Meetings are engaging and productive.

 

[normzone]

Starting to go off topic, but all I can think is that if you could make the bets and payouts anonymous, that could be an incredible way of targeting problem areas in the QMS.

Oh, Vegas - style gambling on this topic sounds complex but interesting - the payoff on a calibration nonconformance would be low with the odds in the favor of the house, unless you could nail the exact type of tool that triggered the incident.

 

[normzone]

@normzone I'd happily come work with you and attend those meetings Apparently you're not the ONLY one who would find it funny.

This was a perfect day for me to read this thread as we just conducted our management review meeting this morning. I think one important thing is getting the timing right. Too frequent leads to not enough to report and the feeling of beating issues to death. Too infrequent leads to talking about old issues no one remembers or cares about anymore and waaaaay too long a meeting.

Another important thing is making it really everyone's meeting. I put together the slide decks and carry over all the action items from the last MRM and add my specific info and then ask the other department heads to fill in both their required info and any new topics they want to add. Then in the meeting I'm really just the facilitator and we each speak to our own topics. This way everyone is an equally active participant and they all get their opportunities both to showcase the accomplishments they're proud of and to raise issues that are affecting their work and bring them to top management's attention.

This is the only job I've had where I had anything to do with MR so maybe I'm just lucky. Maybe there's something to this. It works well here and that's all I can really speak to. Meetings are engaging and productive.

What is the size of your organization?