Management Review in ISO 9001:2000

L

Laura M

#11
Glad to hear that worked. This may get me some Points with the boss...willingness to be innovative. I keep thinking that if I "let him win a few." then I'll get to win a few of my own that I can't budge on.
 
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Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#12
Management Review Form

I always have clients use a form so that the agenda is clear, there is evidence and everything is covered. This old form has been in the 'old pdf_files' directory for some years.
 
D

dbulak

#13
Management Review Meetings

I know that the minutes of the management review meeting should cover certain items of the new standard. Does anyone have a list of these items?
 

E Wall

Just Me!
Super Moderator
#14
Basics - Can be found in the Standard Others are self-identified

I truely don't mean to be a [email protected]$$ (this time :D ).
The basic guidelines for Mgt Reviews are found in 5.6.1 and 8.5.1 of the y2k version.

Whatever else you discuss is self-identified and should be specific to your company (and to your goals/objectives). So, while I could share our list...it might not do you any good.

If you don't have a copy of the spec or are just wanting samples of what others are reviewing to consider adding to yours, please clarify and I'll try to provide a better response.

Eileen
 
E

energy

#15
Re: Basics - Can be found in the Standard Others are self-identified

Originally posted by E Wall
If you don't have a copy of the spec or are just wanting samples of what others are reviewing to consider adding to yours, please clarify and I'll try to provide a better response.
Eileen
Eileen,

Just in case it's the latter, here's some from 1994 version. The new standard may want you discuss Customer Satisfaction intiatives. But what follows was easier because it's a cut and paste thing.


The Agenda
The originator will establish the agenda for the review meetings. The agenda may include, but not be limited to:

— Pending product nonconforming reports or Preventive and Corrective Action reports and those compiled since the last meeting.
— Proposed changes to the quality manual and/or controlled quality system documentation.
— Review and evaluate the effectiveness of handling customer complaints/feedback.
— The results of any Internal Quality Audits conducted since the last meeting.
— A summary and evaluation of Quality Assurance activities within each department.
— A summary and evaluation of the Quality Management System as a whole.
— Any recommended changes to the structure of the Quality Management System.
— Evaluate effectiveness of corrective / preventative action system including “timely” closeout of corrective actions/follow-up Audit data.
— Continuous improvement in both manufacturing and non-manufacturing processes.
— Resource needs

5.3 Specific Review
Executive Management may schedule a Management Review Meeting for a specific quality management issue if conditions in the company, industry or regulations so warrant.

5.4 Records
Records of all Management Review Meetings may include, but not be limited to the
following:

— Meeting attendance list,
— Old business status,
— Minutes of the meetings and Action Items,
— Decisions made,
— Names responsible for completing actions,
— Action time-frames,
— Update on past actions/decisions,
— Documentation stating the results of the review of the Quality Management System and the status of company goals and objectives.
 
V

venkat

#17
Dear Sir

the essence of management review is that the senior management is aware of the happenings inside and if any problem is encountered they decide and find the solution. It is not the duration of the meeting which is importangt. The decisions taken are important. The working of the qualkity system and other practices will be discussed and also the quality policy of the organisation. The management reviews assume significance because the participants include CEO, MD and at times the chairman too. The transparency is read by all and the conclusion is reached as to the next course of action

venkat
 

Paul Simpson

Trusted Information Resource
#18
Management of Management Review

Another interesting thread. Having been on both sides of the fence at different times I have the following comments:

The auditor is either a pain in the butt in asking to see a periodic review (other than the weekly meeting) or they don't have confidence that the weekly meeting is covering the spirit and intent of ISO (94 or 00, same thing). You CAN force the issue and say "show me where it says ...." but first I'd suggest you look at the effectiveness of the weekly review. If it isn't taking a holistic view of the system then the auditor may be trying to lead you to improve it. I would also say I have yet to find an Organisation that can review the efficiency and effectiveness of a Quality Mangement System at a weekly meeting. To have the proverbial helicopter view you need to look at trends and not isolated instances ...... that points me to a once or twice a year meeting. There is nothing to stop you gathering data at the weekly meetings to discuss at the "Review" often a chief input to this meeting is a report from the QM.

I spent around 8 months at a company as a Quality Manager trying to get the senior managers to understand what a review was intended to do and the role of the top guys in getting the system to work for them, I made some progress but I'm now consulting which tells you that I wasn't happy with the end result.

As an auditor I have seen some Management Reviews that are so obviously a waste of time and I always feel obliged to try and lead an unfortunate Quality Manager to improve the process.

All the contributors are correct, the auditor doesn't decide the review format. The auditor does have a priveleged position in that they see loads of systems on a regular basis and they can often see when your systems aren't effective.

Again, I can't speak for individual cases without the detail but if there is a good working relationship between the QM and the Auditor they can work together to improve the Review. If that sounds a bit too like heaven, I apologize.
 
G

Greg Mack

#19
Tell your auditor to blow it out his a#@!

Ask him to show you in the Standard where it is "thou shalt have a meeting for management reviews".

I'll answer that.. NOWHERE!!

Management Review is an activity and could be interpreted in many different ways. You don't need to get a cast of thousands to sit in a room at once to say "allright, we are now having a management review!".

I am sure that if you look hard enough you will find that 'management review' is taking place all the time. Just have a closer look and think outside the nine dots!
:D
 
L

Laura - 2003

#20
Yup, that sounds 'bout right to me, GReg

Greg,

You got it sussed!

Here we do a Management Review 4 x a year and submit it to the top bods as part of their regular top bod meeting! (You can tell it's Friday pm, can't you?) The actions that come out of this are documented, implemented, followed up etc...blah di blah!

Sounds to me like the auditor is just being one of those pernickety old dinosaurs! E.g His way = besy way!

He must be self-appointed god of all things ISO!!

Lau.:bigwave:
 
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