Management Review Inputs and Outputs - AS9100 Registration Audit Requirements

Elsmar Forum Sponsor
#12
We haven't ship anything to the customer yet I don't have feedback so far
So are you planning the certification audit of AS9100 for your new location without at least few shipments to your customer/s?

If yes,it will be good idea to postpone your audit by little more time to complete the product realisation process and ensure that same is maintained.If you do so,you will be ready with your inputs for MRM.Marc's advice of conducting atleast two MRMs before audit is good.

Did you miss this while writing your MRM agendas?
This review shall include assessing opportunities for improvement and the need for changes to the quality management system, including the quality policy and quality objectives
With your present status,could you establish quality objectives for relevent functions and levels?:)

Your auditor may agree for following agenda without any discussion, if you are able to convince him/her with justification/s as it is first MRM
d) status of preventive and corrective actions, e) follow-up actions from previous management reviews, f) changes that could affect the quality management system, and g) recommendations for improvement.
But for other agenda,it may not be possible.If you see clause 4.1
The organization shall establish, document,
implement and maintain
a quality management system
.So the auditor may not be convinced that you have met requirements of all clauses (ex-5.4.1,8.2.3,8.2.4,8.4,8.5.2,8.5.3).Once,you have met the requirements of all clauses in true sense,it would not be difficult for you to prepare the agenda for your MRM.Sure, you woud agree that
1.Customer feed back is result of implementation of 8.2.1,8.5.2 and 8.4
2.Process performance and product conformity is result of 8.2.3,8.2.4,8.3 and 8.4
3.Status of corrective and preventive action is result of 8.5.2 and 8.5.3

When I started my reply,I was not knowing that you have already planned the audit in April.I could not complete it due to power failure.So you may not read the last paragraph.:)

Sorry,I took you out of track but it may be helpful for you.You need to have strong foundation for your building and same way if you can establish a strong system intially,your life would be better in future
 

harry

Super Moderator
#13
Re: Management Review Inputs and Outputs

........................ This company will have an certification audit in one month, before that I have to have the first management review meeting ....................................
Why not check with your CB (b & c especially) to be 'doubly' sure. You should have adequate time to act - including postponement if you take action now.
 
A

alspread

#14
The feedback doesn't necessarily have to be related to shipped product.

Do you have any kind of feedback at all from your customer at all, good or bad?

Are they aware of your changes?

Are they supporting you?

Are they concerned, and what are their concerns?

Can you get some of this infor from them?

Are they willing and/or able to come to your new facility and offer up any comments, feedback, assessment?
 

Big Jim

Super Moderator
#15
Is there any pertinent data from the old plant location that can be used here? Such as customer satisfaction and product quality data. I know that ideally that information should come from the new location, but it could still be useful, especially for establishing a baseline for the new facility.
 
#16
The feedback doesn't necessarily have to be related to shipped product
.

I am trying to agree with your point.I agree with you that standard is not with an explanation about the meaning of "Customer feed back" and ISO 9000 is also without any definition of same.However,ISO 9000 has following

Customer-Organisation or person that receives a product
So,considering this definition can any organisation or person be considered as customer unless they have received the product?:)

Also,would request you to see the note in scope of AS9100 Rev.B
NOTE: In this International Standard, the term —product“ applies only to the product intended for, or required by, a customer.


Though we don't have a definition for Customer feed back,we have definition for customer satisfaction -
Customer's perception of the degree to which the customer's requirements have been fulfilled
Can we expect that feed back from customer will depend on degree to which requirements are fulfilled? Higher degree:):D:tg:
Lower degree:(:mad::confused:

So in case the organisation keeps some records of discussion on customer feed back not related to product it may be difficult to convince the auditor.

Please help to understand.
 
A

alspread

#17
There is no question that customer feedback would be definitely better and more responsive if there was activity related to delivery and product conformance. However, in the absence of such data, you have to use whatever other data maybe available. I was just offering up some other alternative data that the requester could use as indicators for customer feedback in the absence of product conformance or delivery data.

Conversely, if we had a situation where there was an abundance of objective product conformity and delivery data, we would not exclude the more subjective feedback related to responsiveness, interaction, communication, etc.

An orgnization or individual can be considered a customer when they have placed an order for the product or service and may not as received said product.

As far as requirements fulfilled. There are many kinds of requirements, some related to the product and some related to the organization, imposed by or expected by the customer. Being certified to an international standard is one.
I am currently working with a client that is 'required' (by the customer) to be certified to AS9100 by a particular date. That 'requirement' will be fulfilled on time and will no doubt have an impact on the operation and perhaps the product.
 
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