Management Review of the QMS (Quality Management System) - How structured

How does your company structure management reviews of the quality system?

  • • Reviews are held on an organizational level (e.g., each VP runs his/her own management review)

    Votes: 3 5.9%
  • • Reviews are held at a site level, with each site containing multiple organizational entities

    Votes: 8 15.7%
  • • Reviews are held at a site level, with each site being a standalone entity

    Votes: 9 17.6%
  • • My company is small enough that we only run one management review for the entire company

    Votes: 31 60.8%

  • Total voters
    51

Helmut Jilling

Auditor / Consultant
#21
Russ said:
.... On top of that our Operations Manager is very anti-ISO saying it's just too beaurocratic for good business. :caution:
Well, can you make it less bureaucratic, so it serves your needs better? ISO isn't intended to make things worse, but it does have to be properly tailored to meet each organization's own needs.
 
Elsmar Forum Sponsor
T

trobert33

#22
Management Review

In my experience, we conduct Management Review once in three months at the organisation level attended by all process owners.
In which every process owner's Process Measure achievement Vs. Target during the period will be reviewed using score card mechanism we have implemented.
All negative deviations needs to be supported by "effective" Corrective Actions and will be discussed in detail if deemed necessary.
The effectiveness of CA initiated for the previous period required to be proved/explained to all.
Ofcourse, every aspects of MR input will be discussed.
As a continual improvement measure, we introdcued a monthly review within the Process and the outcome of this will help for compilation during Management Review presentation.

:agree1:

Rgds,
Robert Thomas
Project Quality Manager
Dubai
 

RoxaneB

Super Moderator
Super Moderator
#23
trobert33 said:
In my experience, we conduct Management Review once in three months at the organisation level attended by all process owners.
In which every process owner's Process Measure achievement Vs. Target during the period will be reviewed using score card mechanism we have implemented.
All negative deviations needs to be supported by "effective" Corrective Actions and will be discussed in detail if deemed necessary.
The effectiveness of CA initiated for the previous period required to be proved/explained to all.
Ofcourse, every aspects of MR input will be discussed.
As a continual improvement measure, we introdcued a monthly review within the Process and the outcome of this will help for compilation during Management Review presentation.

:agree1:

Rgds,
Robert Thomas
Project Quality Manager
Dubai
Welcome to the Cove, Robert and a very nice first post! :bigwave: Can you explain a bit more on what you mean by a monthly review within the process and how the outcome of this reviews helps the compiliation for Management Review?
 

ScottK

Not out of the crisis
Staff member
Super Moderator
#25
Looks like I'm in the majority.

And, coincidentally, I'm just sitting down to write the Management Review Procedure today.
 
M

morgand - 2006

#26
Many levels of review

Our corporation runs on CMMI and our location runs on ISO. So, we have multiple layers of review on all of our products and systems. We require that all topics under the management review system be discusses at least twice a year. We hold full system (ISO) management reviews twice per year. Project managers report to the next level up every month while the process folks report two levels up each month. The folks recieved those reports report to the folks about them quarterly.

Everything "required" is often covered 8 times per year, but it differs as to when.
 
M

Martijn

#27
We've had some discussion on management reviews with our certifying auditor, and we both agreed on lowering the frequency from 4 times/year to once a year. Reason for this is the fact that management reviews with a higher frequency tend to turn into "quality meetings" where no real review of the effectiveness of the management system takes place. Instead people start discussing specific complaints, perfomance indicators, etc. All this is fine, but not as a management review.

And since i want the quality topics to be covered in normal business meetings and not specific quality meetings, we've said the frequency to yearly.

And for all good order, I'm not talking about our reporting structure, which does have monthly and quarterly frequencies.

To sum it all up, my opinion is that one management review a year is enough.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#28
One size does not fit all

Martijn said:
To sum it all up, my opinion is that one management review a year is enough.
As usual, there is no single solution for this quandary. The adequacy of frequency for management reviews depend on many aspects such as system maturity level, business size & stability, market stability, product complexity, production volumes, customer feedback, etc...
 
M

mshell

#29
My organization reviews objective related reports monthly via electronic media and we hold the formal Management Review meeting annually. The monthly reviews have allowed us to reduce the time required for the formal Managment Review Meeting by about 2.5 hours.
 
M

Martijn

#30
Sidney Vianna said:
As usual, there is no single solution for this quandary. The adequacy of frequency for management reviews depend on many aspects such as system maturity level, business size & stability, market stability, product complexity, production volumes, customer feedback, etc...
When i discussed this with my external BSI auditor, he said he thought a quarterly management review is to frequent, and because of that will lack the ability to distance the management team from every day business, which results in very "operational" management review, and not the "strategic" management review he (and me) would like to see.

The point is that a management review is not the same as a monthly quality meeting/reporting structure like mshell is saying as well.
 
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