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We are ISO9001 certified in an IT environment, to further enhance our service delivery we want to implement ISO/IEC 20 000 standard. There is a few things that has been addressed by ISO9001 e.g. documentation and management commitment. I need something that maps the ISO9001:2008 standard to ISO/IEC20 000 standard to enable me to do a gap analysis to see what needs to be addressed.
Thanks
Thanks