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Measurable Quality Objectives which can relate to Quality Policy - 5.4.1

W

warshe

#1
Please, share with your ideas about measurable quality objectives, which can relate to Quality Policy that includes:

- Clear identification and fulfillment of contract requirements

- Provision of customers needs and expectations if product requirements are not defined by customers, but their fulfillment is essential for normal product functioning

- Fulfillment of legislative and regulatory requirements, which relate to products and their manufacturing

- Monitoring of our organization perception by customers

Thanks.
 
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R

Rick Goodson

#2
When attempting to measure fulfillment of customer contract requirements or perceptions by customers, a customer satisfaction measurement would seem to be appropriate. When speaking about customer needs and expectations where the product requirements are not defined it would seem you are in the contract review area and should find something there to measure.

I tend to recommend to people that Quality Policies should be short, sweet, and to the point. The more complex and wordy they get, the harder it is to define related quality objectives.
 
T

Trakman

#3
Quality Objectives relating to Contract Review,

I certainly agree that keeping your quality objectives short and sweet is smart; they are easier to "put your finger" on actions to measure.

For our contracts, we typically take the entire contract and break it down into portions that relate to one action. This could be a sentence, or a few sentences. We then track the progress of this particular action item. The objectives then influence the outcome in a positive manner, that enables the action to be recorded in a manner that satisfies the contract, and the objectives.

By keeping the objectives clear and concise, they can be "translated" into action much easier. This is ideal for company objectives that apply to everything. Keep in mind that within a quality plan for a project, we can add more objectives that relate to an aspect that is not covered in the "general" objectives. This craftily prevents you from hanging yourself with monster objectives that you don't need, or worse cannot possibly meet with all projects, if the objective is in the general company objectives.

Applying quality objectives are really business decisions, and should be handled with respect, reservation, and be certain you can live up to them. Our tendency as QA people is that we like lots of colorful objectives which can be our own demise! ':frust:'

With our company doing projects vs. ongoing product manufacturing, we have the opportunity to create a quality plan for each project. Similarily, for different product lines within an ongoing manufacturing setting, consider a quality plan with objectives for that particular product line. ':ca:'
 

Raffy

Quite Involved in Discussions
#4
As far as I know, measuring quality objectives. For example a quality policy that was been set by the company shall be reviewed by annually by the management, to determine whether the quality policy that was been set is still applies to the current setup.

Quality Objectives with the new standard shall be set at all relevant areas. e.g. production, engineering, etc. We may not yet set the quality objectives, but IMHO, it should be the Top Management to initiate this kind of activity. And each department head shall provide input from his/her own function or respective areas.

Hope this helps.
Raffy
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#5
A Good Topic

This comes up at every update I've done and did again today. Be prepared! Read the words Measureables and be ready to talk and show proof and data! :thedeal:
 
S

sharney

#6
Re: 5.4.1 Measurable Quality Objectives which can relate to Quality Policy

Brooding over this.........
I am rewriting our company Quality Policy statement.
And from the policy statement, there are objectives.
Any ideas on how to measure "continual improvement" and "empowering employees" which are 2 of the objectives?
Thanks
 

howste

Thaumaturge
Super Moderator
#7
Re: 5.4.1 Measurable Quality Objectives which can relate to Quality Policy

Wow, this is an old thread.

Brooding over this.........
I am rewriting our company Quality Policy statement.
And from the policy statement, there are objectives.
Any ideas on how to measure "continual improvement" and "empowering employees" which are 2 of the objectives?
Thanks
Continual improvement shouldn't be too hard. You measure your processes, trend the data and look for positive trends. Your process measurements should have goals, so you could look for how many goals are met, how many metrics have positive trends, etc.

Empowering employees? Hmmmm. Empowering them to do what? :confused:
 

somashekar

Staff member
Super Moderator
#8
Re: 5.4.1 Measurable Quality Objectives which can relate to Quality Policy

Please, share with your ideas about measurable quality objectives, which can relate to Quality Policy that includes: <snip>
Why not state your Quality Policy here ....
Perhaps we can then pick a few measurable objectives that aligns well with the stated policy.
 

howste

Thaumaturge
Super Moderator
#9
Re: 5.4.1 Measurable Quality Objectives which can relate to Quality Policy

Why not state your Quality Policy here ....
Perhaps we can then pick a few measurable objectives that aligns well with the stated policy.
The post you quoted was from 2002. I hope that they've got it all sorted out by now. :agree1:
 
S

sharney

#10
Re: 5.4.1 Measurable Quality Objectives which can relate to Quality Policy

Thanks

I am writing some measurements for our processes. Took a while to get a handle on this. But, you’re a right on target about the goals (efficiency) in these. BUT, how do you measure the empowering of employees? I have written in the policy statement "We recognize that every employee has the ability to identify a problem and create the solution. And working as a team builds unity in our mission. Therefore all employees are empowered to play a supporting role to our commitment to Quality."

Maybe it is as simple as measuring how many solutions/month??
 
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