J
I never said you should not monitor things like internal audits or document control. Measuring them is a waste of time unless they have been identified as critical areas. In an earlier post I suggested a way of monitoring these processes...I'm sure there are others
Perhaps it's the words themselves, or their application. For while I quite see the difficulty associated with measuring, say, internal audit - I still think it's valuable to have a way of assessing whether one is getting that nebulous 'value' from internal audit. And presumably we need to be able to tie down what 'value' is a bit more closely to see if we are/are not getting it.