K
The time between when a DCR is requested and when it is routed is dependent upon whether the DCR submitted makes sense and is complete, whether attachments are included or I have to ask for them, whether the person submitting it hands me a marked up hardcopy I have to edit for them first, whether there is one document or ten, etc.
The time between when routed and when approved is dependent upon whether the approvers are travelling and it maybe out 2 days here, 4 days there, etc. Sometimes we use alternates, but often not. Sometimes there is one document to review, sometimes an entire PPAP package or new specifications.
?
The time between when routed and when approved is dependent upon whether the approvers are travelling and it maybe out 2 days here, 4 days there, etc. Sometimes we use alternates, but often not. Sometimes there is one document to review, sometimes an entire PPAP package or new specifications.
?
Just finished reading this thread...phew!! You generated quite a debate about the usefulness of Internal Audits but I am not sure that you got much much input about measureables for Document Control.
From your comments above, a simple measure you may want to consider for the Doc Control process is Right First Time i.e. what % of document change requests are processed completely the first time without going back to the originator for more data/attachments, or typed in by the doc controller, or cancelled, or rejected by the approver, etc. This will give an indication of the effectiveness of the process and the waste involved in in the 'rework' of documents.
Kevin.

all for the input
, but I think my brain's going to explode. I'll let you all know what we decide to do...if we do decide.