Measurement and Monitoring of Processes (Section 8.2.3)


dr madhavan

In an audit to-day, the auditor observed that ' Enquiries received from prospective as well as existing customers' must be analysed on a frequent basis as per the requirements of Section 8.2.3.
Is he correct in his refernce to this section?
I feel this analysis could have been as per requirements of Section 8.4.
Any suggestions, please.


Fully vaccinated are you?
It's a close call. My question would be what a 'frequent basis' would be.

dr madhavan

The frequency of such reviews is to be decided by the Organisation.
By the way, ISO 9004:2000 - Section 8.2.3 (Page-38 ) does provide examples. But these examples are Product / production related !
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