Measurement of Employee Motivation and Awareness - TS16949 Clause 6.2.2.4

[Shaun Daly]

We have some simple questions & try to survey the workforce (no employees/12) per month.

Most shopfloor staff only give a vague answer to be honest, despite having a good induction presentation on it.

 

[Howard Atkins]

Slightly

6.2.2.4 Employee motivation and empowerment
The organization shall have a process to motivate employees to achieve quality objectives, to make continual improvements, and to create an environment to promote innovation. The process shall include the promotion of quality and technological awareness throughout the whole organization.

The organization shall have a process to measure the extent to which its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives [see 6.2.2 d)].

Thinking about this clause in the light of the various posts I have suddenly realised that in fact there are a two completely separate requirements here

The clause should read:

6.2.2.4 Employee motivation and empowerment
The organization shall have a process to motivate employees to achieve quality objectives
The organization shall have a process to measure the extent to which its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives [see 6.2.2 d)]

6.2.2.4.1 (my number) Continual improvement and innovation
The organization shall have a process to make continual improvements, and to create an environment to promote innovation. The process shall include the promotion of quality and technological awareness throughout the whole organization.

There is no requirement to measure the second requirements except for the requirements of 4.1 and is this really one of the processes meant there!!
Why are they together anyone

 

[buffalo]

I just wonder why in the IATF checklist it puts "Measurement of employee satisfaction" as an evidence of satisfying this clause (6.2.2.4). Is there any other implication?

 

[Alex Kobzar]

Re: 6.2.2.4 Measurement of employee motivation and awareness

On being encouraged by a high volume of received "thanks" for the Rev. A of the questionnaire, which I've posted quite a while ago: I am now posting the Rev. B of the highly decorated doc. (which imho is also much much better than the ancestor)!!!!

 

[Sharon_Noble]

I was given the responsibility to develop a process to satisfy TS 6.2.2.4 at our company about a year ago. Our employees knew the quality policy and our goals like the back of their hand (thanks to ISO 9001) but we needed to measure their awareness of how important their jobs were in helping us achieve these goals. I adapted a questionare that I "nicked" from one of our helpful Covers. We randomly select employees monthly to do the questionare and chart the results of correct answers. We have shown a steady improving trend over the past 12 months! Our auditor liked the chart but the real kicker was when he actually went out and asked the employees the same questions.... It actually sunk in with the associates! Now that they realize that no matter what their job is out on the floor, they all have important jobs that contribute to us achieving our goals...! We have now started to impliment "Cell" goals so each group knows how well they are doing and we also publish a monthly Newsletter with our Quality Metrics. The real measure I think is how this awareness affects employee pride in producing quality products...!

 

[AndyN]

Dave:
Still loving your bike.........!!

Err, back to the post. Why not use your internal audit to measure this? You could use another 'process' and get into all kinds of extra work, but you already have a method in place - audits. Don't forget, they are part of the measurement section of the standard and if you choose to define the scope and criteria as the awareness etc., then go and select a number of people (some reasonable population, some newer recruits, if you have them, new in job etc.) and then ask them those things, almost right out of the standard.

Alex's questionnaire is fine, you might use some of that type of question, but I still recommend just auditing it.......

Andy

 

[pinpin - 2009]

Dave:
Still loving your bike.........!!

Err, back to the post. Why not use your internal audit to measure this? You could use another 'process' and get into all kinds of extra work, but you already have a method in place - audits. Don't forget, they are part of the measurement section of the standard and if you choose to define the scope and criteria as the awareness etc., then go and select a number of people (some reasonable population, some newer recruits, if you have them, new in job etc.) and then ask them those things, almost right out of the standard.

Alex's questionnaire is fine, you might use some of that type of question, but I still recommend just auditing it.......

Andy

Andy,

I agree with you!

I think we should not create unnecessary paperwork at the expense of practicality and effectiveness.

Too bad, the Standard seems to be too indirect to understand, why can't it be simpler?

Sorry, not meant to be offensive, just outspoken, for everyone's benefit!

From the audit findings, auditors could comment that base on the findings, it reflected that the employees are aware of their relevance......and how they contribute....

Any other views?

Thank you and pardon me!

 

[C3bogdan]

Can you share your questionare in this forum? I am looking for something like this.

Thanks.

 

[Jim Wynne]

Can you share your questionare in this forum? I am looking for something like this.

Thanks.

Welcome to the Cove. Look further up the thread for a post by Alex Kobzar, which has a questionaire attached.

 

[Casman]

Re: Employee awareness

You can use the questionnaire as a measurement tool as well.

I have changed the assessment area to English ( was Flemish ).

Best regards,

Antoine

Hi I haven't join this much but I am troubled with this TS 6.2.2.4 issue myself. I open your QUESTIONNAIRE - EMPLOYEE AWARENESS but the scoring was not translated. Could you translate it?