Measuring level of awareness in business processes and procedures

D

D.Salman

#1
Dear All,
Hi,
How can I measure the level of awareness in business processes and procedures after conducting internal campaigns, lectures, and training courses?
Regards,
 
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Stijloor

Staff member
Super Moderator
#2
Re: Measuring level of awareness

Dear All,
Hi,
How can I measure the level of awareness in business processes and procedures after conducting internal campaigns, lectures, and training courses?
Regards,
Hello D.Salman,

Ask the presenter to design a simple questionnaire/quiz about 5-7 main points from the presentation/lectures, etc. Hand this out at the completion of the learning activity. Collect and "grade" in order to get some understanding of the awareness level.

Please be aware that quizzes only measure information retention! Not necessarily "competence." If the intent of the presentation is to enhance employees' skills and knowledge (other than just be informative), you must also assess competence by observing employees' process performance.

By the way, I moved your post to the Training Forum. You may get more responses.

Stijloor.
 

ScottK

Not out of the crisis
Staff member
Super Moderator
#4
I'll combine both Stijloor and Jim said.
After a training class give a short quiz. This will help you evaluate how the information sunk in right away. And if you fashion the quiz right you can identify the specific points that people are having trouble with.

Then, after a few weeks - walk around and talk to people. Don't make it formal by standing there with a clipboard and questioning them, but be casual and write your observations down afterwards.

Also - incorprate it into your interal audits. Then you can be more formal about it.

Use all these techniques together to gauge how often refresher training is needed.
 
#5
Awareness doesn't have to be "measured". Are you being asked to measure it, or is this just your thoughts on what you should do.

Awareness is best (IMHO) determined during internal audits, although it's also a supervisors best 'weapon' to avoid (quality, safety, environmental)disasters.

Simply going and asking people what they know about topic 'X' is the best determinant. It's a bit like finding out what your kids know about road safety - they should be able to give you 'chapter and verse' about crossing the highway, riding a bike, driving the car - whatever is appropriate and applicable to their situation.
 
C

chaosweary

#6
Is awareness what you want to measure? How about measuring effectiveness. Say you give a lecture on REDACTED harassment and discrimination, people might be aware, but they still may do it. The only thing tangible is measuring the effectiveness, i.e., did incidents of REDACTED harassment and discrimination decrease? Or if its ISO 9001, did the number of findings decrease due to those campains? The only issue of measuring effectiveness is that your stuck putting in a process (maybe audits) to due so.
 
C

C Emmons

#7
I can tell you what I am doing as of recent. Following training I am creating scenarios (they dont have to be formal) Ask some questions - have them find the answer in the policies and or procedures - make them reference it. If they have to look for it - they are more likely to commit it to memory..
 
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