My company was issued a corrective action from our customer due to the label on the outside shipping box was smeared and illegible. The medical device is packed one unit per box. Four of these boxes go inside the outer box that had the smeared label. I agree the label used on the outside box was originally a poor choice (not mine though) and the replacement label we are planning to use will withstand a lot more abuse.
In response to the corrective action, my customer is asking that validation of the label be performed and a complete validation report written. If this had been the label on the actual medical device I would agree with this request. HOWEVER, this is the outside box label and a validation report sounds excessive.
We did do a 30-second isopropyl alcohol rub test and captured that on video. That was not adequate though. The ironic thing is though that if I cave in and write a report, it will essentially be an explanation of what was shown in the video.
Do you feel a validation report is required for this situation?
In response to the corrective action, my customer is asking that validation of the label be performed and a complete validation report written. If this had been the label on the actual medical device I would agree with this request. HOWEVER, this is the outside box label and a validation report sounds excessive.
We did do a 30-second isopropyl alcohol rub test and captured that on video. That was not adequate though. The ironic thing is though that if I cave in and write a report, it will essentially be an explanation of what was shown in the video.
Do you feel a validation report is required for this situation?