We are talking about collection of deployed devices, right?
So customers have paid money and received devices in return, and once these devices are collected they will suffer economical (not to mention other) loss, unless they receive a free replacement or a refund. Doesn't seem right to me, but maybe I'm missing something.
If not the manufacturer, who else would cover the cost of such replacement or refund?
So customers have paid money and received devices in return, and once these devices are collected they will suffer economical (not to mention other) loss, unless they receive a free replacement or a refund. Doesn't seem right to me, but maybe I'm missing something.
If not the manufacturer, who else would cover the cost of such replacement or refund?
I fully appreciate this and believe that the manufacturer should compensate the customer, I just cannot establish whether or not this is a legal requirement. I'm of the opinion that offering the purchase of a discounted replacement is adequate, as the device has in most cases already been in use up to the recommended lifetime without issue and for others at least 70% of the recommended lifetime.
As ever, I have it clear in my mind but would feel more comfortable with confirmation.
Thank you,
Jo