Metrics (Measurement) of Operator Ownership

Manoj Mathur

Quite Involved in Discussions
#1
Dear Friends,

I was asked to establish the metrics (measurement) of Operator Ownership. I shall be thankful for your input on this.

Regards,

Manoj Mathur
 

Craig H.

Quite Involved in Discussions
#2
Re: Operator Ownership

Hi, Manoj

I am unaware of a set of metrics used to measure how much an operator owns their process, but, depending on the process, there are some things that I would look for.

How much information about their process is the operator allowed to gather? For information about their process that they do not gather, how much do they get to see? Can they use this information to make and implement decisions about their process, or are the operating parameters dictated to them, and they are not allowed to deviate from them?

In short, do they get all (or most) of the information about their process, and are they able to react to that information without much oversight?

Hopefully there are others that can give more information.
 

Ajit Basrur

Staff member
Admin
#3
Some of the metrics that I can think of are -

1. Preventative Maintenance schedules
2. The six losses of breakdowns, changeovers, minor losses, speed losses,
yield and start-up losses and defects.
 

BradM

Staff member
Admin
#4
I would think one metric of ownership would be the level of responsibility and input they have in the process. Do they perform in-line inpections? Do they maintain their own equipment? Do they order parts for their own equipment?

Now, I realize those are just words at this point. But the hardest thing to me is figuring out what to measure. These can be yes/no responses, parts can be dollar amounts, inspections could be ratio of final inspections to station inpections. The inspection is not an evaluation of their performance, but rather how much effort they are putting into the process.

You can create a 1-5 scale for input/responsibility. You can establish under each number what that score would encompass. The operators could rank themselves; then have the supervisors rank them. You could average the two or something.

You could develop a table with 5-9 or so metrics. You could establish weights you calculate, or have a group come to a consensus on the weights. Then you can develop a weighted metric value.
 

Jim Wynne

Super Moderator
#5
Dear Friends,

I was asked to establish the metrics (measurement) of Operator Ownership. I shall be thankful for your input on this.

Regards,

Manoj Mathur
I don't know for sure what you mean. Ownership of what? Once that's answered, what are your requirements for it? The way to measure anything like this is to compare current practice with the requirements.
 

Manoj Mathur

Quite Involved in Discussions
#6
Many Thnaks to you all who have replied and thanks to all also who are having thought and shall be posting their thought. Here I shall be clarifying what I am required to do.

As you know I have joined ACMA -ACT . ACMA is Automotive Component Manufact. Association. ACT or ACMA center for Technology has evolved a Road Map wherein one module has OUTPUT as Operator Ownership. As Dr. Deming says Measurement is very much necessary. hence we want to measure this ownership. May I know from all of you by which method we can say that one perticular company has more operator ownership then another one.

Can we consider Number of Suggestions, Number of QC Teams etc. wtc.

Regards,

Manoj
 

Jim Wynne

Super Moderator
#7
Many Thnaks to you all who have replied and thanks to all also who are having thought and shall be posting their thought. Here I shall be clarifying what I am required to do.

As you know I have joined ACMA -ACT . ACMA is Automotive Component Manufact. Association. ACT or ACMA center for Technology has evolved a Road Map wherein one module has OUTPUT as Operator Ownership. As Dr. Deming says Measurement is very much necessary. hence we want to measure this ownership. May I know from all of you by which method we can say that one perticular company has more operator ownership then another one.

Can we consider Number of Suggestions, Number of QC Teams etc. wtc.

Regards,

Manoj
It depends on the requirements for operator ownership. Is that what you're looking for? What's expected of operators? Won't the requirements be different for different operations?

Measurement is indeed very much necessary, but only for those things which can be measured, or should be. If you have a process and think you need measurements but don't know how to determine what to measure, it means that the requirements aren't clear.
 

Stijloor

Staff member
Super Moderator
#8
Many Thnaks to you all who have replied and thanks to all also who are having thought and shall be posting their thought. Here I shall be clarifying what I am required to do.

As you know I have joined ACMA -ACT . ACMA is Automotive Component Manufact. Association. ACT or ACMA center for Technology has evolved a Road Map wherein one module has OUTPUT as Operator Ownership. As Dr. Deming says Measurement is very much necessary. hence we want to measure this ownership. May I know from all of you by which method we can say that one perticular company has more operator ownership then another one.

Can we consider Number of Suggestions, Number of QC Teams etc. wtc.

Regards,

Manoj
Hello Manoj,

I want to make sure I understand.

Is it the level of control/influence (perhaps expressed as a percentage), that the operator has on her/his process? You mentioned Deming. He said that operators have only ~20% control over the process. The rest is management's responsibility. Now, given that 20%, are you looking for a particular percentage of that? Sorry for rambling here....:confused:

I "googled" around for a while and found this site with many links to topics that may lead to an answer. http://www.managementhelp.org/emp_perf/emp_perf.htm#anchor1973781

Don't give up on us.....

Stijloor.
 
Last edited:

potdar

Inactive Registered Visitor
#9
Many Thnaks to you all who have replied and thanks to all also who are having thought and shall be posting their thought. Here I shall be clarifying what I am required to do.

As you know I have joined ACMA -ACT . ACMA is Automotive Component Manufact. Association. ACT or ACMA center for Technology has evolved a Road Map wherein one module has OUTPUT as Operator Ownership. As Dr. Deming says Measurement is very much necessary. hence we want to measure this ownership. May I know from all of you by which method we can say that one perticular company has more operator ownership then another one.

Can we consider Number of Suggestions, Number of QC Teams etc. wtc.

Regards,

Manoj
:2cents:
The simplest single measure possibly would be an evaluation of the autonomous maintenance (Jishu Hozen) metric in TPM terms. Customised assessment formats may need to be designed to suit different operations.
 

RoxaneB

Super Moderator
Super Moderator
#10
Operator Ownership would, in my opinion, vary from industry to industry...and measuring for the sake of measuring is a waste of time. Nothing worse than collecting numbers but doing nothing with the data.

What is the value of knowing operator ownership? Personally, I am more interested in seeing how much control over a process an operator has...metrics and items that the operator is responsible for and that help ensure that the person directly responsible in the process is also responsible for the process.

However, all that of that being said, we do track operator involvement (is that the same as ownership?) in several areas such as:
  • Problem solving team participation
  • Routine Equipment Care participation
  • 5S participation
 

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