Minitab for Customer Satisfaction Analysis

AlanC

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#1
Hi all,
I know this has been discussed in several threads going back along way, but I can't find what I'm after. Please can you help. We've done a layout of our CS form, since the last was not utilized by sales/marketing since they didn't really know what it told them. The CS we've done is like most, quality, delivery,cost, etc with available responses 1 to 5. How do I interpret this to analyse the links between questions and best show the results using minitab . (so people can understand what the customers are actually saying rather than having many individual responses.)We only did a small shot of our customer base as a initial trial and got 90 replies. Sorry got there in the end.
thanks
alan
 
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