Hello,
Can anyone tell me if misinterpretation of a requirement, or simply not being aware of a requirement, acceptable as a root cause of a non-conformity?
There are many times different auditors brings different interpretation of the requirements. If a document was acceptable for several years and then suddenly one of the auditor says this is a non-conformity, it can get confusing. The root cause is that you simply did not know this was a non-conformity. Plus how do you prevent such a thing from happening again?
Another scenario is when something needs more clarification or is misunderstood. In your opinion you had provided adequate explanation so all you can do is add more clarification. However, it is hard to do any root cause analysis because the same original explanation was acceptable to one auditor and not to another.
What is the best way to address such non-conformities?
Can anyone tell me if misinterpretation of a requirement, or simply not being aware of a requirement, acceptable as a root cause of a non-conformity?
There are many times different auditors brings different interpretation of the requirements. If a document was acceptable for several years and then suddenly one of the auditor says this is a non-conformity, it can get confusing. The root cause is that you simply did not know this was a non-conformity. Plus how do you prevent such a thing from happening again?
Another scenario is when something needs more clarification or is misunderstood. In your opinion you had provided adequate explanation so all you can do is add more clarification. However, it is hard to do any root cause analysis because the same original explanation was acceptable to one auditor and not to another.
What is the best way to address such non-conformities?