Missing Contract Review Records on Boeing and USAir Contracts

A

arin_23

#31
Re: Missing Contract Review Records on big contracts

Hi buddies!!!!

It had been a nice experience to go through the friendly debate all along the thread. I want to share my expirence with you all.

While auditing the contract review process of this automobile company, I encountered an objective evidence where the contract review process was not signed by their customer. The order was for a part with minute change in dimension and high value. Upon questioning , the marketing manager had intimated me that as the customer representative looking after contract review process was out of country with his team...and the responsibility was not delegated to any of his subordinates. So a telephonic contract review had been carried out and a minutes of contract review was prepared and documented.

I could smell rats in his claim..but could not raise a NC as there is no mention of the signature of customer in the standard . Moreover, he supported his claim with a valley of repeat order P.O's.

Please give your opinion in this regard as the repeat orders might be due to no competionon this part from others

cheers:cool:

Arindam
 
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S

somerqc

#32
Re: Missing Contract Review Records on big contracts

Being in a business where contracts are our bread and butter (i.e. we pay the bills with the long term contracts and make profit on the rest), CR is very simple to address (we deal with large government agencies or quasi government agencies). Our President and Operations Manager sign a "approval" page to all contracts (after the lawyers say it is ok after all).

In most cases, the contract review "meat and potatoes" took place by the customer during the RFP process (i.e. pricing, demos, prototypes, drawing approvals, storage requirements, delivery requirements, etc.). The contract is merely a formalization of everything discussed during the RFP process.

We actually created a 2 procedures: one for RFP outlining the minimum signatory requirements noted above, a second for subsequent orders that come from the contract (doesnt require president or operations manager signature). It works great and ensures we have proper review at each stage (contract or sales order level).

After 10 years (and 3 systems), I have learned many things; but, one thing for sure is that I cannot let my "preferences" get in the way of better ways of doing something better.
 
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