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Mission Statement - Employees should know our company Mission Statement verbatim?

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RoxaneB

Super Moderator
Super Moderator
#12
Ragnar said:
If I had a choice, everyone in the company would know it "Verbatim".....
Do you mean know the mission or policy or whatever off by heart? Have it memorized? I hope not. Knowing something verbatim does not mean that we understand it or how to apply it or how it impacts us. Isn't that more important than knowing a passage word-for-word?
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#13
Jim Wynne said:
Most, if not all, corporate mission statements are useless PR twiddle. The mission of all commercial enterprises is to make money by selling products and/or services. What more needs to be said. if anything needs to be said at all? Mission statements should serve a useful purpose for non-profit organizations that are dependent on contributions from the public, but for commercial companies there's always a quid pro quo (money in exchange for products, e.g.) that obviates the need for the business to explain to me that their mission is to make me happy.
I loved this! :D

I would find it creepy if everyone could spew the mission statement verbatim. What I'd like to know is what they know it says--what it means. If there's no meaning to it that someone on the line can explain or paraphrase, the statement is indeed PR jibber jabber.

But suppose that's what you have? Then maybe people should learn to recite the thing to the best of their ability, like the Pledge of Allegiance. At a past employer the employees received laminated pocket-sized cards with the quality policy and mission statements.
 
B

Bill Pflanz

#14
Jim Wynne said:
Most, if not all, corporate mission statements are useless PR twiddle. The mission of all commercial enterprises is to make money by selling products and/or services. What more needs to be said. if anything needs to be said at all? Mission statements should serve a useful purpose for non-profit organizations that are dependent on contributions from the public, but for commercial companies there's always a quid pro quo (money in exchange for products, e.g.) that obviates the need for the business to explain to me that their mission is to make me happy.
Jim was very blunt but I feel the same way. In a company that is providing acceptable products and services, treating the customer fairly and making money, I find it hard to believe that employees need a mission statement since they know what they need to do. If they don't know what is needed, the mission statement won't help them.

I have a collection of mission statements and quality policies that I collected back in my past life. I bring them out for quality management training and I must admit that some are creative and not necessarily believable. I almost treat them as dinosaurs from a bygone era.

Bill Pflanz
 

Helmut Jilling

Auditor / Consultant
#15
Jim Wynne said:
Most, if not all, corporate mission statements are useless PR twiddle. The mission of all commercial enterprises is to make money by selling products and/or services. What more needs to be said. if anything needs to be said at all? Mission statements should serve a useful purpose for non-profit organizations that are dependent on contributions from the public, but for commercial companies there's always a quid pro quo (money in exchange for products, e.g.) that obviates the need for the business to explain to me that their mission is to make me happy.

PR twiddle...aren't those the little pieces of peanut that come in the Cracker Jack snack...?

Unfortunately, there are very few mission statements that do much good. The idea was sound - define the company's ideals and beliefs, communicate them, and enforce them...

A few companies do live it, but most just hang it on the wall. I have seen some short catchy ones. That helps.

But it all hinges on one thing. Every company has beliefs they live by. Some are good some are not. But, the real mission statement does not always match the lofty things in the one hanging on the wall.
 

Ragnar

Involved In Discussions
#16
hjilling said:
PR twiddle...aren't those the little pieces of peanut that come in the Cracker Jack snack...?

Unfortunately, there are very few mission statements that do much good. The idea was sound - define the company's ideals and beliefs, communicate them, and enforce them...

A few companies do live it, but most just hang it on the wall. I have seen some short catchy ones. That helps.

But it all hinges on one thing. Every company has beliefs they live by. Some are good some are not. But, the real mission statement does not always match the lofty things in the one hanging on the wall.
Please allow me to apologize for my ignorance. Based on the feedback in this forum, I am obviously confused on the deffinition of a "Mission Statement" or it's purpose. I have been of the opinion that a mission statement was something very significant, in fact it's the parameters by which I choose to live my life, (or run my company). I have my own personal "Mission Statement" that has less to do with making money, or what I expect others to do for me, and everything to do with trying to make every passing day better than the last. My promise to be faithfull to my wife, to treat my kids with dignity and respect, to live a life style of nutrition, health and fitness and to make a difference in the lives of the people whom I've had the privilege to meet and have relationship with is not some thing I ever considered as "PR Twiddle" I recognize the fact the most people don't know which direction to take when they approach a fork in the road, and that most may not believe anything they do can or will make a difference. For these sad folks, I would refer to the story of the boy who goes down to the beach in the early morning after a big storm the night before, there he finds thousands of starfish washed up on the sand. He could see, as the morning sun was beginning to gain power, that the starfish were starting to bake and die in the sun. With that he starts grabbing washed up starfish and throwing them back into the sea. A short time later a man came jogging down the beach with his dog. Puzzeld by the young boys activities, he says "What are you doing?" the boy replies, 'I'm throwing these starfish back into the sea" The man with the dog says... "Why?" and the boys says, because they are dying in the sun. Then the man says, "I mean why bother?, we've been jogging on the beach for a mile or so and there must be millions of starfish washed up, as far as the eye can see". The boy says, "whats your point?" and the man says what makes you think you can possibley make a difference? With that the boy picked up another starfish, through it back into the water, looked at the man and said "I made a difference to that one".........The man joined in and soon everyone on the beach were throwing the starfish back in....We can all make a difference, I just choose to write things down to keep me on track. As I said, I'm sorry for confusing this with a "Mission Statement". For anyone wishing to learn about mission statements, the book "Full Steam Ahead" is an excellent resource.
 

Jim Wynne

Staff member
Admin
#17
Ragnar said:
Please allow me to apologize for my ignorance. Based on the feedback in this forum, I am obviously confused on the deffinition of a "Mission Statement" or it's purpose.I have been of the opinion that a mission statement was something very significant, in fact it's the parameters by which I choose to live my life, (or run my company). I have my own personal "Mission Statement" that has less to do with making money, or what I expect others to do for me, and everything to do with trying to make every passing day better than the last. My promise to be faithfull to my wife, to treat my kids with dignity and respect, to live a life style of nutrition, health and fitness and to make a difference in the lives of the people whom I've had the privilege to meet and have relationship with is not some thing I ever considered as "PR Twiddle"
The discussion was about corporate mission statements, not personal decisions about how to live one's life. Your own ethical and moral decisions are admirable, but lots of people have lived their lives that way without ever even having heard the phrase "mission statement."
 
Last edited:
B

Bill Pflanz

#18
Ragnar said:
I have been of the opinion that a mission statement was something very significant, in fact it's the parameters by which I choose to live my life, (or run my company). I have my own personal "Mission Statement" that has less to do with making money, or what I expect others to do for me, and everything to do with trying to make every passing day better than the last. My promise to be faithfull to my wife, to treat my kids with dignity and respect, to live a life style of nutrition, health and fitness and to make a difference in the lives of the people whom I've had the privilege to meet and have relationship with
I was in the process of saying just what Jim said about mission statements and the same thing is true of corporate mission statements. There have been lots of successful companies without mission statements. Whether it is personal or corporate, it is not the mission statement that is important but what actions you take. Regardless of what your mission statement says, your customers (or those around you) will know what is important to you by what you do.

There are plenty of self help books for personal and business use that insist that it will not be done unless it is written down. For some people that may be true but not everyone needs that assistance. If it works for you or your company than great, I just think that most companies have it as a plaque on the wall.

Bill Pflanz
 
J

jaimezepeda

#19
Fortunately for us, our quality policy was derived from our mission statement. Our culture at work is one that leads all employees to know the mission statement rather than quote it verbatim. I guess we are lucky that way.

Our registrar's auditors asks each auditee if they know the quality policy and how it applies to her or his job. Having each auditee quote the quality policy verbatim has not happened to date.

Jaime
 

Helmut Jilling

Auditor / Consultant
#20
Ragnar said:
Please allow me to apologize for my ignorance. Based on the feedback in this forum, I am obviously confused on the deffinition of a "Mission Statement" or it's purpose. I have been of the opinion that a mission statement was something very significant, in fact it's the parameters by which I choose to live my life, (or run my company). I have my own personal "Mission Statement" that has less to do with making money, or what I expect others to do for me, and everything to do with trying to make every passing day better than the last. My promise to be faithfull to my wife, to treat my kids with dignity and respect, to live a life style of nutrition, health and fitness and to make a difference in the lives of the people whom I've had the privilege to meet and have relationship with is not some thing I ever considered as "PR Twiddle" I recognize the fact the most people don't know which direction to take when they approach a fork in the road, and that most may not believe anything they do can or will make a difference. For these sad folks, I would refer to the story of the boy who goes down to the beach in the early morning after a big storm the night before, there he finds thousands of starfish washed up on the sand. He could see, as the morning sun was beginning to gain power, that the starfish were starting to bake and die in the sun. With that he starts grabbing washed up starfish and throwing them back into the sea. A short time later a man came jogging down the beach with his dog. Puzzeld by the young boys activities, he says "What are you doing?" the boy replies, 'I'm throwing these starfish back into the sea" The man with the dog says... "Why?" and the boys says, because they are dying in the sun. Then the man says, "I mean why bother?, we've been jogging on the beach for a mile or so and there must be millions of starfish washed up, as far as the eye can see". The boy says, "whats your point?" and the man says what makes you think you can possibley make a difference? With that the boy picked up another starfish, through it back into the water, looked at the man and said "I made a difference to that one".........The man joined in and soon everyone on the beach were throwing the starfish back in....We can all make a difference, I just choose to write things down to keep me on track. As I said, I'm sorry for confusing this with a "Mission Statement". For anyone wishing to learn about mission statements, the book "Full Steam Ahead" is an excellent resource.

:applause: I don't think you are confused at all. I think you have expressed a mission statement perfectly. This is what we are supposed to do, individually and in our companies. A few of us do, Unfortunately, many others have been knocked down often enough, they don't keep trying. I used to post a sign with that starfish story on the walls of companies I work for, to motivate them to keep trying.

I believe there are three kinds of people:
People who make things happen,
People who watch things happen,
People who wonder, What happened?

I think you sound like someone who is making things happen!:agree1: I hope others keep trying.
 
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