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Misuse of the ISO name!

bobdoering

Stop X-bar/R Madness!!
Trusted Information Resource
#11
Oh, the hypersensitivity of the era we live in. :rolleyes: For those old enough to remember Burns and Shriver: "Ya doesn't hafta call me ISO, you can call me ISER or you can call me ISA.....but ya doesn't have to call me ISO." :cool: There is nothing more evident of a majorly defective quality system than the misuse of a logo! :biglaugh:

Sheesh...I wish that was all I had to worry about. :rolleyes:
 
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Jim Wynne

Staff member
Admin
#12
Oh, the hypersensitivity of the era we live in. :rolleyes: For those old enough to remember Burns and Shriver: "Ya doesn't hafta call me ISO, you can call me ISER or you can call me ISA.....but ya doesn't have to call me ISO." :cool: There is nothing more evident of a majorly defective quality system than the misuse of a logo! :biglaugh:

Sheesh...I wish that was all I had to worry about. :rolleyes:
That wasn't Burns and Schreiber, Bob. It was comedian Bill Saluga and his character Raymond J. Johnson, Jr. "Ya doesn't has to call me Ray..."
 

bobdoering

Stop X-bar/R Madness!!
Trusted Information Resource
#13
That wasn't Burns and Schreiber, Bob. It was comedian Bill Saluga and his character Raymond J. Johnson, Jr. "Ya doesn't has to call me Ray..."
Cool - you remember better than me! It was my best guess (both spelling and acts) - being as young as I was then... :cool: I figured (or hoped?) there were still some people around that might have remembered.
 
J

JaneB

#15
Re: Light a candle instead of cursing the darkness

There is nothing indicating the intent to humiliate or ridicule anyone here. Le Chiffre simply called something interesting to our attention.
Yes, perhaps you're right - sorry Le Chiffre!

"our job as quality professionals" is generally a matter of agreement between us and the people who sign our paychecks, not some grand notion of what constitutes a perfect world.
The person who EFTs my employee pay (cheques are so last century :D) and the employee who receives it are the same, which makes for very short industrial relations meetings! But neither of us/both of us think that having principles and ideals and acting in accordance with them is a bad thing at all... in fact, quite the reverse.

And when I find something that's 'wrong' like this, I'll at least contact the company and ask 'em if they realise they're getting it wrong. They can ignore it, but at least I tried to do something about it. I wonder if that was done here?
 

Jim Wynne

Staff member
Admin
#16
Re: Light a candle instead of cursing the darkness

The person who EFTs my employee pay (cheques are so last century :D)
Yes, it's funny how we cling to old paradigms. We still talk about dialing a telephone, for example. Even when we do receive an actual check, it's probably not going to be hand-signed, and probably not by the actual person we're referring to as having "signed" it.

But neither of us/both of us think that having principles and ideals and acting in accordance with them is a bad thing at all... in fact, quite the reverse.
I wasn't suggesting that having high ideals is a bad thing.:cool: I was just pointing out the fact that there will come a time for nearly all of us when our ideals and principles might be in conflict with those of higher powers, and while it's easy to preach, it's not so easy to cling to those ideals when the baby needs new shoes. We have to make difficult choices all the time, and "our job as quality professionals" is sometimes ambiguous and tests the limits of ethical behavior. People who have to make decisions in the best interests of their families, and who must at times approach that fine line, are almost always aware of the predicament, and Grand Pronouncements about high ideals aren't helpful.

And when I find something that's 'wrong' like this, I'll at least contact the company and ask 'em if they realise they're getting it wrong. They can ignore it, but at least I tried to do something about it. I wonder if that was done here?
That's commendable. I think that sometimes people talk about things that they know nothing about, but do so innocently, and there's nothing wrong with trying to steer them in the right direction. I've written here before about how I noticed a while back that the companies that sell non-oem ink jet cartridges have been touting the fact that the companies who manufacture the cartridges are ISO-registered, but hardly any of them (the sellers) have any idea what it means. You can see a prime example here. In their FAQ they say,

[FONT=arial, helvetica] Our compatible ink jet printer cartridges are manufactured by a respected manufacturer with high quality standards (ISO 9001 certified) using all brand new parts. These ink cartridges are manufactured to meet or exceed the specifications and high-quality standards of the ISO 9001 requirements. Therefore, they should be as good as name brand.[/FONT]
[FONT=arial, helvetica]
I don't need to point out the problems with those claims, but there's a good chance that whomever wrote them thought he knew what he was talking about. Once, upon seeing one of those, I e-mailed the seller and asked what "ISO certified" means, and received an answer that clearly indicated either ignorance or prevarication on the part of the person who responded. I sent a polite message in return, explaining what ISO registration means, and how it doesn't necessarily equate with high-quality products. A few weeks later I queried them again, and got basically the same answer as the first time. The moral to the story, if there is one, is that you will find it awfully difficult to separate marketing people from demonstrably false but successful marketing claims unless they stand to lose something. We can appoint ourselves the Grand Protectors of Everything That is Right if we want to, but there will be little time left for doing "our job as Quality professionals" if we do.
[/FONT]
 

Wes Bucey

Prophet of Profit
#17
Re: Light a candle instead of cursing the darkness

I wasn't suggesting that having high ideals is a bad thing.:cool: I was just pointing out the fact that there will come a time for nearly all of us when our ideals and principles might be in conflict with those of higher powers, and while it's easy to preach, it's not so easy to cling to those ideals when the baby needs new shoes. We have to make difficult choices all the time, and "our job as quality professionals" is sometimes ambiguous and tests the limits of ethical behavior. People who have to make decisions in the best interests of their families, and who must at times approach that fine line, are almost always aware of the predicament, and Grand Pronouncements about high ideals aren't helpful.
The mark of true character is making the right choice, even when it is tough to make. Ignorance is probably a bigger, more frequent cause of unethical behavior than venal motives. Most of our Cove readers can probably recall meeting a vocal bigot who will say with all earnestness, "I'm not a bigot. Some of my best friends are . . ." never realizing how he presents himself as clueless.

In the case of the original post, Le Chiffre seems to be taking the tack the company is DELIBERATELY misusing the ISO logo, etc. to state such registration [misstated as "accreditation] confers special "recognition" of the worth and value of the organization. My clues in Le Chiffre's post to Le Chiffre's anger and desire to punish such apparent chicanery was the phrase
this type of misuse is too common, perhaps it should be reinforced in the standard itself.
My interpretation of humiliation and/or ridicule was engendered by Le Chiffre's use of the "didn't think" smiley:bonk:
And what's worse it's been propagated to numerous distributors and resellers websites, verbatim :bonk:
which I interpret as holding a person up to ridicule for "not thinking."


I haven't found any reason to describe my job or that of any other person in "quality" as "ambiguous." There is a time for negotiating the points some consider as ambiguous (usually this just means the requirements are poorly defined) often called Contract Review. Contract Review includes making sure you understand your boss's instructions and that both customer and boss are satisfied the entities slated to perform tasks understand the requirements and are capable of meeting them. There doesn't seem to be much value in undertaking a task if you don't have a clear, UNAMBIGUOUS understanding of the requirements for successful completion.
 

Wes Bucey

Prophet of Profit
#18
Re: Light a candle instead of cursing the darkness

But neither of us/both of us think that having principles and ideals and acting in accordance with them is a bad thing at all... in fact, quite the reverse.

And when I find something that's 'wrong' like this, I'll at least contact the company and ask 'em if they realise they're getting it wrong. They can ignore it, but at least I tried to do something about it. I wonder if that was done here?
Good job! Victor Hugo would be proud to call you hero!
"Man's greatest actions are performed in minor struggles. Life, misfortune, isolation, abandonment and poverty are battlefields which have their heroes - obscure heroes who are at times greater than illustrious heroes."
- Victor Hugo

 

bobdoering

Stop X-bar/R Madness!!
Trusted Information Resource
#19
Not to stretch this thread out any thinner, but Vilfredo Pareto might have suggested working on the bigger problems first. :cool: As far as anyone correcting their mistakes after one brings it to their attention - that goes back to the old leading a horse to water, I think. :) Finally, a common refrain in the quality end of the business: pick your battles. :D That should cover it. :2cents:
 
J

JaneB

#20
Re: Light a candle instead of cursing the darkness

Yes, it's funny how we cling to old paradigms.
We do, don't we?

Look, I agree with some of what you say, but I do disagree strongly with your position, which appears to be that principles and ideals are all very well - except when they're going to cost.

I happen to think the world would be a better place if we paid more attention to principles and ideals. You, on the other hand, have used quite emotive and denigrating terms, such as:

... some grand notion of what constitutes a perfect world.
... We have to make difficult choices all the time, and "our job as quality professionals" is sometimes ambiguous and tests the limits of ethical behavior. People who have to make decisions in the best interests of their families, and who must at times approach that fine line, are almost always aware of the predicament, and Grand Pronouncements about high ideals aren't helpful.
OH, OK. So if you have a family, that exempts you from having and abiding by principles? I disagree. (But do agree it's a fine line and sometimes ambiguous.) Why does mentioning principles or ideals have to be capitalised by you as a 'Grand Pronouncement'? It isn't and wasn't.

... I was just pointing out the fact that there will come a time for nearly all of us when our ideals and principles might be in conflict with those of higher powers, and while it's easy to preach, it's not so easy to cling to those ideals when the baby needs new shoes.
Indeed. And very true. And those times have come for me too, and may do again. And precisely what makes them hard is that there's a conflict between principle and self-interest/self-gain.

One of the tests of character, I believe, is whether people hold on to - live by - their principles precisely when it's difficult. Easy to have ideals & principles if they don't cost - the real test is what happens when the chips are down, or the 'baby needs new shoes', or whatever.

... I think that sometimes people talk about things that they know nothing about, but do so innocently, and there's nothing wrong with trying to steer them in the right direction.
Nothing 'wrong' with it? No, I certainly don't think so. At all! But yes, I take your point and agree with you that they can & may well totally ignore the effort.

You say you 'once' responded to one of these. And relate the story of non-action. I emphathise. I've had the same (non) response too. But if they do, I don't use that as a reason not to try the next time, too. Because that way lies cynicism and eventually the more deadly apathy.
And I've had wins too, helping people - yes, even marketers! - to understand what they can say, and what they shouldn't.

... We can appoint ourselves the Grand Protectors of Everything That is Right if we want to, but there will be little time left for doing "our job as Quality professionals" if we do.
Again, very emotive language, extrapolating to a Very Large and Capitalized Pronouncement. You appear to indicate this is something you've Seen In This Thread (see, I can do upper case too ). I haven't, so we'll have to agree to differ on this one. :nope:

Because yes, I also agree that it's worth choosing the battleground.
 
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